GTM, CS Ops Engineer

Job not on LinkedIn

🔥 2 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎁 Product Marketing

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gaiia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

📡 Telecommunications

B2B • Telecommunications • Software

gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.

📋 Description

• Support the design and upkeep of lead and account scoring models using intent, engagement, technographic, and trigger-event signals • Track score correlation with pipeline, win rates, and cycle time; identify when signals stop being predictive • Maintain and audit data quality across systems and tools • Document the sales process, train teams, and drive adoption • Build micro-campaigns and directly influence pipeline generation • Carry a direct pipeline-generation target • Build and refine automated enrichment flows for account and contact records • Maintain lead routing, sequence triggers, task creation, and stakeholder notifications across the GTM stack • Own orchestration connecting HubSpot, Clay, Gong, and Amplemarket • Instrument lifecycle stage transitions, ownership changes, and milestones • Document automations for maintainability • Define and enforce structured sales-to-CS handoff standards • Build assignment and routing logic across lifecycle stages • Establish a change-order process to record and price scope changes after signature • Provide PMO with capacity and resourcing visibility for staffing plans • Surface adoption and delivery signals into account plans • Build forecasting mechanics and models for pipeline and revenue goals • Build status and cycle-time reporting for leadership visibility • Maintain internal process documentation • Assist with compensation planning, models, and payouts

🎯 Requirements

• 4+ years in revenue operations, sales operations, or a similar systems-facing GTM role, ideally within B2B SaaS • Hands-on CRM administration, including workflows, custom properties, data model design, and reporting • Strong analytical skills and ability to build reporting views • Ability to design cross-team processes, document them, drive adoption, and maintain standards with a sales team • Self-motivated and results-oriented, with sound judgment about what to fix or automate • Excellent communication skills • Comfortable working with sales, CS, PMO, and leadership teams • Hands-on experience with Clay and HubSpot • Exposure to outbound engagement platforms such as Amplemarket • Experience building a sales-to-post-sales handoff process from scratch at a company under 200 people • SQL or reporting fluency beyond dashboard configuration • Experience in telecom or OSS/BSS domains

🏖️ Benefits

• Competitive pay • Stock Options Plan • Group Insurance • Flexible 25-days of vacation • Flexible working hours • 100% remote environment / all-remote work • Accessible technologies • Disability accommodations during the application process