Senior Renewals Manager

🔥 4 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $105k - $114k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts. • Own complex pricing, concession, and restructuring discussions. • Act as an escalation point for stalled or high-risk renewals. • Mentor and coach P3 Renewal Managers. • Partner with CS leadership to align value delivery to renewal outcomes. • Provide structured feedback to RevOps and Product on churn drivers. • Maintain accurate forecasts for complex renewal portfolios.

🎯 Requirements

• 6+ years in Renewals, Account Management, or Customer Success. • Demonstrated success closing complex SaaS renewals. • Strong negotiation and executive communication skills. • Proven ability to manage ambiguity and competing priorities. • Deep understanding of SaaS pricing, packaging, and procurement. • Strong forecasting and risk management discipline. • Nice-to-have skills or experience: Experience in a dedicated Renewal Manager role. • Prior quota-carrying sales background. • Experience with multi-product SaaS portfolios. • Familiarity with churn mitigation frameworks and save motions. • Exposure to pricing strategy or deal desk leadership.

🏖️ Benefits

• The starting base salary range for this role is $105,000-$114,000 USD annually. • This role is also eligible for commission based on performance and participation in Gainsight’s equity program. • Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only). • Flexible PTO. • 401(k) plan. • Dental and vision coverage. • Remote work options. • Additional benefits include a $10,000 lifetime fertility stipend. • Access to coworking spaces around the globe. • Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.