EDI Helpdesk Representative

🕒 October 12

🦬 Montana – Remote

🦬 Montana – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider-related inquiries • Research, troubleshoot, and resolve provider issues • Escalate complex concerns to the appropriate teams when needed • Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests • Process provider and member updates • Maintain accuracy, compliance, and documentation standards • Meet established service, quality, and productivity goals • Deliver professional and responsive customer support • Support Montana Medicaid operations

🎯 Requirements

• High School Diploma or GED required • Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a related field • Experience supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service preferred • Strong verbal and written communication skills • Ability to research and explain information clearly • Ability to navigate multiple systems • Ability to manage competing priorities • Strong attention to detail in a remote work environment • Candidates must successfully complete a skills and competency assessment • Candidates residing in Montana are strongly preferred; qualified candidates elsewhere in the United States may also be considered

🏖️ Benefits

• 100% remote work • Equipment provided by Gainwell Technologies • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Work flexibility, learning, and career development opportunities

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