Provider Enrollment Supervisor

🔥 17 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $51.8k - $74k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Build, develop, and lead teams of individual contributors • Support employees and execute day-to-day operations • Establish and lead regular operational routines • Use tools and reporting to drive team performance • Train and provide ongoing coaching using account-specific metrics, AHT, APT, occupancy, utilization, quality scores, and other performance measures • Participate in client-related activities, including project planning and client calibration sessions • Ensure employee adherence to company, client, and regulatory policies • Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs) • Serve as a point of escalation • Handle escalated calls and customer inquiries • Remove obstacles, champion change, and drive employee awareness and connection to their work

🎯 Requirements

• 4 or more years of supervisory experience in healthcare, healthcare technology and delivery, or MMIS business process outsourcing • 2 or more years leading a provider enrollment team • Proficiency with Microsoft Office suite • Experience with contact center and back-office operations platforms such as CXone, Verint, Avaya, or similar • Strong analytical and problem-solving skills • Ability to interpret and effectively utilize data to support team performance • Strong written and oral communication skills • Ability and discernment to make decisions and proactively solve challenges in a fast-paced environment

🏖️ Benefits

• 100% remote work environment • Opportunities for career advancement and professional development • Collaborative work environment with a focus on continuous improvement • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies