Shift Supervisor

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $0 - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Revelations

WebsiteLinkedInAll Job Openings

1 - 1 employees

Revelations is a company name for which no descriptive information is present in the supplied text. The provided content is LinkedIn website and cookie-policy UI text and does not describe Revelations' business, products, or services. Based solely on the provided material, I cannot determine what Revelations does, its sector, or markets served. Additional company-specific information (website, LinkedIn profile text, product descriptions, or industry keywords) is needed to produce an accurate description and industry tags.

📋 Description

• Supervise, train, coach, and develop the Customer Service Representative team • Supervise daily operations and drive performance in the Customer Service Contact Center • Ensure compliance with Department of Defense TRICARE requirements and Revelations policies and procedures • Ensure production, accuracy, and quality metrics are met in a multi-channel contact center handling DoD claims, enrollment, approved medical authorizations, and appointment scheduling • Interact directly with internal and external customers • Monitor Contact Center performance levels, identify training needs, and develop staff action plans • Monitor real-time and historical reporting to ensure service levels and contract requirements are met • Review CRM and customer portal entries for accuracy and appropriate handling • Counsel employees on performance issues and monitor Performance Improvement Plans • Draft performance evaluations for management review • Consult with management and Human Resources on performance and behavior issues • Help employees create development plans and identify talents that expand Revelations’ internal talent pool • Maintain internal standards, guidelines, and procedures for customer service and performance • Ensure adherence to TRICARE, CRM, and customer portal protocols • Partner with Workforce Management to plan and adjust employee schedules and ensure adequate coverage • Assist with employee selection, new-hire training coordination, and Contact Center training initiatives • Conduct staff meetings and communicate changes or issues affecting the Contact Center • Assist staff with customer contacts requiring supervisory intervention • Perform Customer Service Representative duties as needed while providing operational oversight and direction • Prepare and implement the training budget and maintain expense records and reports • Perform other duties as assigned or required

🎯 Requirements

• Required High School Diploma or G.E.D. • U.S. Citizenship • Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation • 3+ years’ experience in a contact center customer service environment • 2 years supervisory or leadership experience leading teams to meet performance targets • Excellent verbal and written communication skills • Strong presentation skills • Adept with a variety of multimedia training platforms and methods • Ability to evaluate and research training options and alternatives • Ability to design and implement effective training and development • Extremely proficient with Microsoft Office Suite and related program software • Preferred college education or equivalent • Preferred knowledge of medical terminology • Preferred TRICARE experience • Ability to work in a detailed, multi-tasked and fast-paced production environment • Regular and reliable attendance is required