Senior Customer Support

🔥 23 hours ago

🇺🇸 United States – Remote

💵 $51k - $63.8k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Analyze and resolve complex customer, provider, EVV, and EDI inquiries • Serve as the primary escalation point for complex service issues • Provide guidance, coaching, mentoring, training, and cross-training to Customer Support Representatives • Serve as the subject matter expert for EVV and EDI processes, workflows, system functionality, policies, and program requirements • Collaborate with management, vendors, technical teams, providers, state partners, and business stakeholders • Support system changes and improve operational processes • Monitor performance and operational trends • Identify root causes and recommend process improvements • Maintain knowledge resources • Support compliance with contractual, regulatory, and company requirements • Participate in training, testing, implementation activities, and escalated issue resolution as business needs require

🎯 Requirements

• Strong leadership, coaching, and interpersonal skills • Excellent analytical, problem-solving, and decision-making abilities • Strong written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Ability to interpret and apply policies, procedures, and regulatory requirements • Knowledge of Medicaid, healthcare operations, EVV processes, and EDI transaction standards preferred • Broadband Internet connection with a minimum speed of 24MBS download and 8MBS upload for telework

🏖️ Benefits

• Flexible hours • Work-life balance • Continuous learning and career development • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies