Customer Service Representative

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tech Mahindra

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 Post IPO equity on 2025-10

Consulting • B2B • Artificial Intelligence

Tech Mahindra is a multinational IT services and consulting company focused on helping enterprises transform and accelerate with digital technologies. Using its “Scale at Speed™” promise, Tech Mahindra offers consulting, application and agentic development/modernization services, cloud & infrastructure, network services, cybersecurity, data analytics and artificial intelligence, enterprise applications (SAP, Oracle, Salesforce, Microsoft), engineering services and business process services. It serves a broad set of sectors—banking & financial services, communications/telecom, manufacturing, retail, healthcare, energy & utilities, media & entertainment, travel & logistics and more—and emphasizes AI-driven solutions, platforms and partnerships to support large B2B clients.

📋 Description

• Answer inbound customer calls, chats, and messages professionally • Listen to customer needs and provide accurate information • Troubleshoot issues and guide customers through solutions • Document customer interactions clearly and accurately • Follow company policies, procedures, and quality standards • Maintain a positive attitude during challenging conversations • Collaborate with team members and leadership to improve customer experience

🎯 Requirements

• Excellent verbal and written communication skills • Customer-first mindset and desire to help others • Strong computer skills and ability to navigate multiple systems • Dependability, professionalism, and attention to detail • Ability to stay calm and solutions-focused under pressure • Flexibility to work assigned shifts between 7:00 AM and 11:00 PM EST, Monday through Friday • Quiet, distraction-free workspace • Reliable high-speed internet with at least 20 Mbps download and upload • Hardwired internet connection; wireless internet is not permitted • VPNs are not permitted while on the clock • Desktop or laptop computer; tablets, Chromebooks, WinBooks, Macs, and virtual machines are not permitted • i5/Ryzen 5 or newer processor with at least 2 GHz processing power • Minimum 16 GB RAM • 256 GB SSD • Administrator access on the computer • Fully up-to-date Windows 11 operating system • Reputable antivirus software • Dual monitors of at least 20 inches • Wired USB Plantronics Model 3310 or 3320 headset • Webcam for meetings and training • All peripherals must be hardwired • Permanent, unrestricted work authorization in the United States • Previous customer service, call center, retail, hospitality, administrative, or support experience is a plus

🏖️ Benefits

• Paid training • Remote work from home • Supportive team environment • Steady weekday opportunities • Career growth and transferable skills development