Customer Care Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Travel Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

World Travel Holdings is a leading travel company that specializes in providing a wide range of vacation experiences, including cruises, resort vacations, and car rentals. The company offers opportunities for individuals to start a travel franchise and work from home, capitalizing on the growing demand for travel services. With a strong portfolio of partnerships with top leisure travel providers, World Travel Holdings is recognized for its commitment to creating memorable travel experiences for its customers.

📋 Description

• Handle 2–3 inbound service and reservation calls per hour • Process requested changes to existing reservations accurately and promptly • Follow the Customer Connection methodology • Use available resources to handle customer requests independently and accurately • Navigate multiple browsers and systems while chatting via instant messaging and responding to emails • Maintain engaged conversations with customers • Remain accessible and responsive by phone, email, and chat during scheduled hours • Meet or exceed performance goals and productivity standards • Participate in team meetings and training • Build knowledge and stay informed of company initiatives

🎯 Requirements

• Reliable and available to work a full-time schedule of 35–45 hours per week based on business needs • Ability to deliver exceptional customer service, resolve issues efficiently, and aim for one-call resolution • Strong attention to detail • Strong typing skills • Proficiency with internet navigation, chat, email, and Microsoft Office • Ability to communicate verbally, through listening, and in writing • Confidence to make outbound follow-up calls • Open to coaching feedback and able to apply learnings • Able to concentrate and sit or stand at a desk while repeatedly viewing a computer screen and answering the phone during each scheduled shift • Self-motivated and adaptable in a structured virtual call center • Reliable internet with at least 5.0 Mbps upload and 10 Mbps download speeds • Must have a private, distraction-free workspace • Home office must be in a different residence from any other World Travel Holdings remote employee • Able to work assigned shifts between 10:00 AM and 11:30 PM EST, including weekends, holidays, and non-consecutive days off

🏖️ Benefits

• Paid initial training and ongoing development • Computer equipment and headset provided • Real-time internal support team • Medical, dental, and vision coverage • Company-paid life and disability insurance • 401(k) with discretionary company match • Paid time off and holidays • Discounted cruises and travel agent rates • Travel discounts and employee perks • Employee Assistance Program (EAP) • Professional development and learning opportunities • Biweekly performance incentives, with opportunity to earn up to an additional $1.25 per hour