Director, Product Lifecycle – Field Services

🔥 0 minutes ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $165k - $195k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Galtra Solutions

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Galtra Solutions is an innovation and integration company that designs and manufactures modular, factory-integrated mechanical, electrical, controls, and automation systems for mission-critical data centers. Focused on AI and high-performance computing (HPC) environments, Galtra delivers site-ready packages with single-point accountability from design through startup to enable faster deployment, higher compute density, repeatable outcomes, and reduced integration and commissioning risk. Their customers include hyperscalers, colocators, owners/operators, design engineers, and OEMs seeking standardized, scalable delivery models.

📋 Description

• Own the complete post-production lifecycle of Galtra equipment from factory release through shipment, installation, startup, commissioning, turnover, warranty, service, modification, and end-of-life support • Serve as the single point of accountability for Galtra equipment and maintain the installed-equipment record • Establish and maintain equipment serial-number and asset-identification standards • Track manufacturing completion, release, shipping, delivery, receipt, installation, commissioning, warranty, service, modifications, and end-of-life status • Own the requirements and day-to-day operation of the equipment lifecycle tracking system • Coordinate system implementation, configuration, and data migration into future ERP/EAM/CRM/field-service systems • Provide dashboards covering equipment status, startup, warranty, open issues, and service activity • Coordinate installation sequencing, site readiness, startup scheduling, commissioning activities, and deficiency resolution • Define warranty terms and triggers, manage warranty claims and RMAs, and coordinate corrective actions • Establish field-service processes, coordinate employees and authorized third-party providers, and track service through closure • Identify and coordinate spare parts, replacement components, field modifications, and product changes • Track recurring failures, coordinate root-cause analysis, and drive corrective and continuous-improvement actions • Establish customer equipment-support processes and coordinate responses to lifecycle issues • Develop lifecycle services and recurring lifecycle revenue offerings • Coordinate lifecycle responsibilities across manufacturers, service providers, suppliers, contractors, commissioning providers, and customer facilities teams • Complete assigned tasks and deliverables on time and on budget

🎯 Requirements

• Strong experience with manufactured equipment, field service, commissioning, warranty, operations, or product lifecycle management • Experience managing complex equipment across multiple locations or projects • Strong organizational and process-development capability • Ability to coordinate manufacturers, service providers, contractors, engineers, and customers • Strong understanding of documentation and configuration control • Ability to recognize technical, contractual, warranty, and commercial risk • Strong follow-through and willingness to hold internal and external parties accountable • Comfortable working with asset-management, ERP, CMMS, EAM, CRM, or field-service systems • Strong written and verbal communication skills • Preferred: data center or other mission-critical infrastructure experience • Preferred: HVAC, mechanical, electrical, controls, or related equipment experience • Preferred: startup and commissioning experience • Preferred: OEM or manufacturer's representative experience • Preferred: warranty and field service management experience • Preferred: product serialization and configuration management experience • Preferred: experience implementing lifecycle, ERP, EAM, CMMS, or field-service systems • Preferred: experience managing third-party service organizations • Valid driver’s license and ability to rent vehicles • Ability to travel up to 25%, including travel to any or all 50 US states • International travel may be required based on individual skill, training, and project needs

🏖️ Benefits

• Choice of comprehensive medical plans, including two PPO-style plans and an HDHP with HSA option • Flexible spending accounts (FSA) • Dental and vision plans • Medical, dental, and vision benefits for spouse/domestic partner and dependent children up to age 26 • 401(k) with company match and self-directed brokerage account option • PTO, including additional paid time off during the last week of the year • Company-paid life insurance for employees and eligible dependents • Short- and long-term disability and AD&D coverage • Professional development opportunities • Tuition reimbursement • Professional licensing assistance • Paid parental leave after one year of employment