Account Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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GameChanger

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚽ Sports

☁️ SaaS

📱 Media

Sports • SaaS • Media

GameChanger is a sports technology company that provides a comprehensive app for live video streaming, scorekeeping, and team management for various sports including baseball, softball, basketball, football, volleyball, soccer, and lacrosse. The platform offers advanced scorekeeping features, in-app messaging, lineup sharing, and live streaming capabilities, making it a robust tool for coaches and fans alike. With its GameChanger Film Room and Streaming Kits, the company allows family and fans to never miss a moment of the action by following games in real-time from anywhere. GameChanger is a part of the DICK'S Sporting Goods family and partners with major sports organizations to enhance youth sports experiences. The app also features a content hub for company news and feature releases, and it promotes ease of use for coaches, players, and fans through its user-friendly interface and detailed insights.

📋 Description

• Own the customer relationship from signed agreement through onboarding, adoption, expansion, and renewal • Partner with Account Executives on clear post-sale handoffs • Lead onboarding with Club Directors and organization leaders, including account configuration, team setup, stakeholder alignment, and launch planning • Create success plans, milestones, and responsibilities to move organizations from signed agreement to active use • Equip Club Directors and coaches with guidance, resources, and communication plans for introducing GameChanger to teams and families • Build ongoing relationships with Club Directors, league administrators, coaches, and other stakeholders through proactive check-ins • Monitor customer health and adoption signals, including team setup, coach activation, parent participation, athlete claims, and fan engagement • Develop and execute account plans to increase adoption, deepen engagement, and expand across teams, programs, or sports • Coordinate education, enablement, and lifecycle communications with Customer Experience and Marketing • Own renewals from early planning and value reinforcement through agreement execution • Identify risks, build recovery plans, and mobilize internal partners to protect retention • Maintain account health, renewal forecasting, growth opportunities, and customer activity in the CRM • Achieve retention, renewal, adoption, and expansion goals • Establish onboarding, account planning, adoption, expansion, referral, and renewal playbooks • Share customer insights with Sales, Customer Experience, Marketing, and Product • Partner with Sales leadership to define success metrics, operating rhythms, and scalable account-management processes

🎯 Requirements

• 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, ideally with renewals and expansion responsibility • Track record of meeting or exceeding retention, renewal, adoption, or growth goals • Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to day-to-day users • Strong consultative, relationship-building, and executive communication skills • Ability to connect customer goals to measurable outcomes • Comfort using customer data and account health signals to prioritize action and proactively manage a portfolio • Experience with CRM and customer success platforms such as HubSpot, Salesforce, or similar tools • Self-starter comfortable in an early-stage, fast-paced environment with significant ownership • Demonstrated knowledge of diamond sports (baseball/softball) and basketball markets • Prior experience within the club sports ecosystem highly preferred • Ability to travel as needed • Must be based in the United States; candidates based in AK, DE, HI, IA, LA, MS, MT, OK, and SC cannot be hired • Must be legally authorized to work in the United States

🏖️ Benefits

• Opportunity to help shape the future of the sales organization at a category-leading product • Direct impact on growth across multiple sports and customer segments • Work on a product that is deeply meaningful to athletes, families, and communities • Collaborative, mission-driven team with strong product-market fit • Work remotely throughout the US or from the well-furnished, modern office in Manhattan, NY • Unlimited vacation policy • Paid volunteer opportunities • Technology stipend - $4,000 every 2 years after your start • WFH stipend - $500 annually • Monthly physical, mental, wellness & learning stipend through Holisticly • Monthly lifestyle stipend through Fringe • Full health benefits: medical, dental, vision, prescription, FSA, HRA, HSA, and family/dependent coverage • Traditional and Roth 401K plans through Vanguard, with an immediate company match • Basic, supplemental, and dependent life insurance • Short-term and long-term disability leave • Company-paid parental leave: up to 20 weeks for birthing parents and up to 12 weeks for non-birthing parents • Family-building benefits through Progyny • DICK'S Sporting Goods and family-of-brands teammate discount • Incentive compensation and equity for eligible roles