BMC Remedy/Helix Developer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $128k - $173.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

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General Dynamics Information Technology

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General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Provide technical guidance on application and integration capabilities • Gather requirements and prepare and deliver presentations and demonstrations • Write requirements, design documentation, implementation guides, and test scripts • Develop workflows and integrations in Developer Studio and Innovation Studio • Build forms, fields, workflows, and data import files for Foundation and Transactional Data • Develop REST API, WebService, and LDAP integrations between Helix and external systems • Develop Digital Workplace service offerings • Work incident assignments and communicate with customers within service-level agreements • Create follow-on change requests and Jira stories • Prepare and coordinate change requests and maintain the production environment • Meet key performance indicator thresholds • Support customer onboarding, ad hoc requests, sustainment, and continual service improvement initiatives • Identify gaps between out-of-the-box workflows and custom requirements and minimize customization • Maintain system integrity through configuration control and change management processes • Manage sprint workload, forecast deliverables, execute milestones, minimize technical debt, and demonstrate completed sprint products • Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, approved service interruption change windows, and other requests • Work in a remote team environment with scheduled and ad hoc video/audio meetings

🎯 Requirements

• US citizenship required • Must be able to obtain and maintain an Interim Secret security clearance prior to start date • 5+ years of software development experience • BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience • Experience with SaaS solutions or AWS Cloud environments • Experience with BMC Remedy version 23.x or higher • Experience with ITIL methodologies; ITIL Foundation is a plus • Experience with Helix/Remedy application process flows • Expert familiarity with one or more 23.x+ Helix applications, including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital Workplace Portal, CMDB, or Asset Management • Experience with Pentaho Spoon, BMC HDM, REST API, or WebServices for interfaces or data migration • Experience working in an Agile project methodology environment • Excellent verbal and written communication • Ability to create and edit Microsoft Word, Excel, and PowerPoint documents • Advanced ability to analyze data with Microsoft Excel or comparable tools • Ability to create and describe process flows in Microsoft Visio or comparable tool • Experience managing documents in Microsoft SharePoint • Working knowledge of relational databases • Understanding of networking concepts and OSI rules • Ability to use logging to troubleshoot issues • Experience providing customer demonstrations • Experience gathering and documenting customer requirements • Experience working with multiple projects and team members • Demonstrated ability to work productively in a remote location • CompTIA Security+ CE certification, which may be obtained within 3 months from start date • BS degree; additional years of experience may be considered in lieu of degree

🏖️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with company match • Full-flex work weeks • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Growth opportunities and AI-powered career tool • Internal mobility support • Award-winning culture of innovation and military-friendly workplace

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