Help Desk Technician I

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $22 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Provide technical assistance and support to computer users • Provide IT support to resolve and document problems using appropriate ticketing systems • Escalate problems to the appropriate organization or process when required • Follow up with customers to ensure resolution of incidents or requests • Assist users with computer hardware, software, applications, printing, installation, word processing, electronic mail, and operating systems • Provide professional and responsive customer service • Work an 11 AM EST shift start for an 8-hour shift • Support GSA Assist for GDIT

🎯 Requirements

• High school diploma or equivalent • 3 or more years of related experience • Basic knowledge of PC/networking environments, including installation, testing, diagnostics, repair, and troubleshooting • Ability to learn applications, components, and workflows and provide technical support • Good understanding of customer support software, voice systems, ticketing systems, ticket priority, SLAs, and basic ITIL • Experience with Google Suite or O365 products • ServiceNow ticketing system experience preferred • Ability to obtain and maintain a public trust • Customer service orientation and exceptional organizational skills • Written and verbal communication skills • Problem-solving ability • No US citizenship required • NACI (T1) public trust requirement

🏖️ Benefits

• 401K with company match • Comprehensive health and wellness packages • Internal mobility team dedicated to helping you own your career • Professional growth opportunities including paid education and certifications • Cutting-edge technology you can learn from • Paid vacation and holidays • Medical, dental, and vision plan options • Health Savings Accounts • Flexible work weeks where possible • Paid sick and personal time • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance