ITSM Integration Engineer

🔥 21 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $89.3k - $120.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Serve as the primary technical owner for enterprise IT service management and related platforms • Configure, maintain, troubleshoot, and extend platforms including Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services • Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors • Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms • Develop custom scripts, utilities, lightweight applications, and middleware components • Translate customer and operational requirements into sustainable technical solutions • Work with stakeholders to define technical approaches and implement solutions in a secure enterprise environment • Troubleshoot application, integration, authentication, plugin, and workflow issues • Improve reliability, maintainability, supportability, and automation • Document configurations, integration logic, administrative procedures, and technical solutions • Operate independently with significant ownership and autonomy • Travel 10–25% as required

🎯 Requirements

• Secret security clearance required • U.S. Citizenship required • Bachelor’s Degree required • 2+ years of related experience in systems administration, enterprise application support, systems integration, platform engineering, or a similar technical role • IAT Level II or higher certification, minimum Security+ CE • Experience configuring, maintaining, and integrating COTS platforms • Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues • Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting-based automation • Working knowledge of Active Directory/LDAP and enterprise identity-related integrations • Ability to write and modify scripts or code for integrations, automation, and lightweight tooling • Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions • Strong analytical and troubleshooting skills • Strong written and verbal communication skills • Ability to manage a broad technical scope independently • Sound judgment in selecting configuration, scripting, or custom development • Ability to balance operational requirements with maintainable long-term solutions • Preferred: experience with Jira, Jira Service Management, SailPoint, Dynatrace, Active Directory, Microsoft Azure, Mattermost, Microsoft 365, or similar platforms • Preferred: experience with Python, Java, PowerShell, Go, BeanShell, or similar languages • Preferred: experience developing middleware, connectors, API clients, administrative utilities, or support tooling • Preferred: experience with Docker or other containerization technologies • Preferred: familiarity with Ansible or similar orchestration tools

🏖️ Benefits

• Full-flex work week to support work and personal priorities • 401(k) with company match • Comprehensive health and wellness packages • Internal mobility support for career development • Professional growth opportunities, including paid education and certifications • Access to cutting-edge technology • Paid vacation and holidays • Medical plan options, including some with Health Savings Accounts • Dental plan options • Vision plan options • Paid sick and personal time • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance