Service Director

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $124.2k - $186.4k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Oversee service operations within the designated Pacific Northwest geographic area • Ensure high-quality service and support for biomedical equipment at partner customer sites • Lead, hire, develop, and manage Biomedical Technicians located at strategic customer sites • Coordinate service activities and maintain strong customer relationships and satisfaction • Act as the single point of contact for timely resolution of customer concerns • Provide ongoing technical and business support to assigned customers • Manage staffing and performance development • Apply technical expertise and analytical thinking to execute policy and strategy • Propose solutions for complex manufacturing processes and interdependent production cycles • Use internal and limited external sources to make decisions • Act as a resource for less experienced colleagues • Lead small, low-risk projects and build team consensus • Convey performance expectations and handle sensitive issues

🎯 Requirements

• Bachelor's degree and a minimum 4 years of experience in the medical services industry; OR military education program (equivalent) and a minimum 4 years of experience in the medical services industry; OR an Associate’s degree and a minimum 6 years of experience in the medical services industry; OR a High School Diploma/GED and a minimum 10 years of experience in the medical services industry • Leadership experience including leading technical teams • Ability to travel up to 50% • Ability to work from home in a dedicated, distraction-free office with high-speed internet • Legal authorization to work in the United States • Previous experience servicing biomedical equipment or leading biomedical teams • Strong oral and written communication skills • Ability to analyze and resolve problems • Ability to document, plan, market, and execute programs • Established project management skills • Experience interfacing with external and internal customers • Experience with P&L statements

🏖️ Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) • Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Relocation assistance • Competitive compensation • Drug screen as applicable • Dedicated home office and high-speed internet work arrangement

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