Director of Membership

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🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $60k - $65k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Stringfellow Management Group, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🤝 B2B

🤝 Non-profit

Consulting • B2B • Non-profit

Stringfellow Management Group, Inc. is an AMCI-accredited, full-service association management company that provides strategic management and consulting services to professional societies, trade associations, and nonprofit organizations. SMG offers association management, certified meeting planning for in-person and virtual events, fiscal and compliance-focused financial management, interim executive leadership, and member-focused program support. The firm emphasizes best practices, technology adoption (including AI upskilling), risk management (including cyber insurance guidance), and value-driven partnerships to help associations achieve their missions.

📋 Description

• Oversee IAAI’s membership recruitment and retention programs based on guidance from the Membership Committee Chair, Executive Director, and Chief of Staff • Identify member database improvements and upgrades to improve accuracy, reporting systems, and user experience • Oversee the membership application process and manage coordinators processing applications • Prepare monthly dues billing, reminder notices, and special-case invoices through the AMS system • Pull new open invoice reports before monthly invoice removal • Manage the FireArson.com website and coordinate with the third-party webmaster • Support chapter relations related to membership • Prepare and distribute monthly Enhanced Chapter Reports • Create monthly membership and vetting reports for membership leadership • Correct accounts that have not updated properly and create reports to identify affected members • Track monthly membership numbers and retention • Terminate members for non-payment • Prepare monthly membership card reports • Update invoices as requested by individuals or organizations • Create membership reports for mid-year and annual meetings • Create and maintain staff SOPs for member-related functions and dues invoice management • Troubleshoot the MemberSuite database and work toward database solutions • Respond to member phone calls and emails as backup to coordinators • Cross-train on SOPs and technology platforms • Support the Director of Certifications with ITC-related functions • Support the Chief of Staff with board-related functions, meetings, committee activities, and meetings

🎯 Requirements

• Minimum 3 years’ experience in association management • Bachelor’s degree preferred • Ability to manage multiple projects at once and move projects ahead in a deadline driven environment • High degree of organization and attention to detail • Ability to manage high volume of emails with timely responses • Ability to adapt in a fast paced, team-oriented environment • Proficiency in Microsoft Office Suite including Outlook, Word, and Excel • Experience working within MemberSuite AMS a plus • Exceptional customer service attitude • Positive, team-player attitude • Ability to lift up to 25 lbs., as needed • Travel to attend annual International Training Conference (ITC) • Ability to work predominantly in a telecommuting arrangement • Cover letter required with application

🏖️ Benefits

• Medical, dental, vision, and more • 401(k) with matching • Generous paid time off • Flexible and hybrid work schedules • Learning and growth opportunities • Attendance at the annual International Training Conference (ITC)

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