Digital Consumer Experience Advocate

Job not on LinkedIn

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Respond to digital consumer inquiries and provide best-in-class service for company-owned websites • Address pre-purchase questions, installation requirements, troubleshooting, product care, and complaints • Resolve inquiries through Ask a Question and Ratings & Reviews sections on GE Appliances-owned websites and other platforms • Navigate the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and other internal resources • Maintain protocol standards and follow established guidelines • Identify sales opportunities and complete private store referrals or refer prospects to relevant teams • Support current and potential customers across GE Appliances' family of brands through digital touchpoints • Work Monday-Friday during the scheduled shift, with occasional weekend and/or evening work potentially required • Attend occasional travel to Louisville headquarters for equipment setup, training, or team collaboration

🎯 Requirements

• Excellent written communication skills, including grammar, sentence structure, and spelling • Computer literacy and ability to learn new applications quickly • Customer service or contact center experience, ideally through written communication channels or chat-based support • Positive attitude and proven ability to work well with teams • Strong typing skills • Candidates must reside in or be willing to relocate to the Louisville, KY area • Relocation assistance is not provided • Reliable high-speed internet with at least 30 Mbps download speed • Cable or fiber internet required; dial-up, satellite, T-Mobile 5G home internet, and cellular hotspots are not accepted • Ability to connect directly to the router via Ethernet if needed • Comfort with camera-on video for internal meetings • Must be authorized to work in the U.S. • Preferred: Associate’s degree from an accredited university or college or 6 months equivalent work experience • Preferred: Proficient bilingual written English and Spanish • Preferred: Experience with GE Appliances Call Centers or equivalent customer service experience

🏖️ Benefits

• $17.00 per hour • 401(k) • Medical insurance • Dental insurance • Vision insurance • Paid vacation • Flexible work arrangement opportunities • Camera-on internal meetings • Equal Opportunity Employer