Senior Product Support Specialist

🔥 12 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $91.6k - $115.9k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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GEHA Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1937

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

GEHA Health is a large benefits association dedicated to serving federal employees, retirees, and their families. Founded by postal workers in 1937, GEHA offers a comprehensive range of health and dental plans, including FEHB and PSHB options, as well as additional benefits such as gym memberships, vision benefits, and wellness rewards. With a network of 1. 7 million providers nationwide and extensive prescription drug coverage, GEHA prioritizes reinvesting profits to enhance member experiences and support federal workforce health. Their plans include Medicare Advantage options and a robust telehealth offering, ensuring their members receive the best possible care and coverage.

📋 Description

• Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives • Assist with coordination and testing of new and existing projects to ensure accurate implementation • Partner with Actuary, Marketing, Customer Experience, Networks, vendors, and other internal teams to collect and organize data • Prepare and maintain product documentation, process materials, and the team’s SharePoint resource site • Conduct quality assurance reviews for product materials, OPM filings, and member-facing communications • Develop PowerPoint presentations and written materials for leadership and board-level meetings • Synthesize data and insights into concise summaries and recommendations • Provide confidential support to Product leadership, including meeting preparation, coordination, and follow-up • Communicate with cross-functional partners to ensure alignment and progress • Identify opportunities to streamline processes and improve workflow efficiency

🎯 Requirements

• Bachelor’s degree in business administration, computer science, engineering, or closely related field • 5+ years of experience in project or product support or a related field, preferably in healthcare • Direct experience performing work of a highly responsible and confidential nature; or any combination of education and experience providing the types and levels of knowledge, skills, and abilities required by the job • Expert-level proficiency in Microsoft Windows and advanced features of Microsoft Word, Excel, and PowerPoint • Advanced presentation skills for executives or board members • Ability to write reports, business correspondence, and procedure manuals • Ability to manage multiple priorities and projects simultaneously • Strong critical thinking and problem-solving skills • Excellent communication skills with technical teams and business stakeholders • Professionalism, discretion, and ability to maintain confidentiality • Preferred: experience within health insurance, healthcare administration, or product development environments • Preferred: familiarity with project management or workflow tools such as Smartsheet or Asana • Ability to provide a non-cellular high-speed internet service such as fiber, DSL, or cable modem for a home office • Minimum internet speed of 30 Mbps download x 5 Mbps upload • Latency response time lower than 80 ms • Hotspots, satellite, and wireless internet service are not allowed • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Competitive pay/salary ranges • Incentive plan • Health/Vision/Dental benefits effective day one • 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution • Robust employee well-being program • Paid Time Off • Personal Community Enrichment Time • Company-provided Basic Life and AD&D • Company-provided Short-Term & Long-Term Disability • Tuition Assistance Program • Remote and work-from-home options