Field Service Engineer 3

🔥 0 minutes ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform advanced troubleshooting and repair on assigned equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers • Provide coaching and feedback to team members • Lead customer communications and serve as escalation point for customer-related concerns • Own customer issues from dispatch or identification through resolution • Keep designated customers and team members informed of issue status • Lead and communicate HQ and Zone or Area-level initiatives • Co-lead regular team or modality meetings • Recommend value-added services to improve customer business efficiency • Maintain customer service logs and internal service records • Order repair parts and manage cycle times • Implement corrective action plans with region and national support • Serve as a member and leader of account communities for assigned accounts • Engage commercial counterparts and identify potential sales leads • Participate in contract renewals and revenue programs • Keep up to date with competitor information and market trends • Support business growth with Commercial Sales teams and region/zone leadership • Assist with growth and deployment strategies • Provide application training to clinical or scientific staff when needed

🎯 Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience; OR High School Diploma/GED and 8+ years of experience • Minimum 4 years of required experience under the degree or equivalent military education pathways; 8 years under the high school pathway • Experience interfacing with internal team members and external customers in a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft suite of products • Legal authorization to work in the United States • No employment visa sponsorship available now or in the future • Successful completion of GEHC’s standard background check, including a post-offer drug test • Compliance with customer access policies, including required immunizations and additional drug tests or background checks when applicable • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods • Ability to reach at, above, and below shoulder level; flex or extend neck; and maintain good hand and finger dexterity • Availability for after-hours work and/or rotating on-call schedules, including weekends • Valid driver’s license • Demonstrated commitment to GE HealthCare behaviors: humility, trust, transparency, focus, ownership, and integrity

🏖️ Benefits

• Relocation assistance provided • Professional development • Challenging careers • Competitive compensation • Career opportunities • Care, collaboration and support-focused culture