Field Service Engineer 3 – XR, Mammo

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100.7k - $151.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform advanced troubleshooting and repair on assigned equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback • Lead customer communications and serve as escalation point for customer-related concerns, including installations • Own customer issues from dispatch or issue identification through resolution • Coordinate with team members to maintain awareness of issue status • Lead and communicate HQ and Zone or Area-level initiatives • Co-lead regular team or modality meetings • Recommend value-added services to improve customer business efficiency • Maintain customer service logs and internal service records • Order repair parts and manage cycle times • Use GEHC escalation processes and partner with regional and national support on corrective action plans • Partner with teammates and colleagues • Serve as a member and leader of account communities for key and assigned accounts • Engage commercial counterparts, identify sales leads, and participate in contract renewals and other sales opportunities • Promote and implement revenue programs • Build customer relationships and act as a perceived business partner • Monitor competitor information and market trends • Collaborate with Commercial Sales teams and region/zone leadership to support business growth • Assist the Area Service Manager or Director of Service with growth and deployment strategies • Provide application training to clinical or scientific staff on designated equipment when required

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment • Experience interfacing with both internal team members and external customers as part of a solution based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with Web applications as well as Microsoft suite of products • Must comply with GEHC's standard background check, including a post-offer drug test • Must comply with customer access policies, including obtaining and/or providing proof of required immunizations and additional drug tests or background checks when applicable • Must be legally authorized to work in the United States • Employment visa sponsorship is not provided • Able to lift, carry, push, and pull up to 35 lbs. unassisted • Frequently able to bend, stoop, twist, climb, crouch/squat, kneel/crawl

🏖️ Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Relocation Assistance Provided: Yes