Field Service Engineer

🔥 54 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100.7k - $151.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform advanced troubleshooting and repair on assigned equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback • Lead customer communications and serve as escalation point for customer-related concerns, including installations • Own customer issues from dispatch or identification through resolution • Communicate HQ and Zone or Area-level initiatives • Co-lead regular team or modality meetings as required • Partner with customers and recommend value-added services • Maintain customer service logs and internal service records; order repair parts and manage cycle times • Use the GEHC escalation process and collaborate with regional and national support to implement corrective action plans • Collaborate with teammates and colleagues • Participate in account communities for key accounts, identify sales leads, support sales opportunities, and promote revenue programs • Build customer relationships and focus on customer satisfaction • Monitor competitor information and market trends • Demonstrate commercial acumen and support assigned account communities • Collaborate with Commercial Sales teams and region/zone leadership to support business growth • Assist the Area Service Manager or Director of Service with growth and deployment strategies • Provide application training to clinical or scientific staff on designated equipment, as needed

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment • Experience interfacing with internal team members and external customers as part of a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft suite of products • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity • Legally authorized to work in the United States; employment visa sponsorship is not provided • Successful completion of a drug screen, as applicable • Ability to work in the Orange County, California region

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development opportunities • Relocation assistance • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)