Service Director

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $124.2k - $186.4k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Implement the service strategy for a specific site or local geographic area • Drive operational and commercial business objectives by leading and coaching technical teams, including Biomedical Technicians, Field Engineers, and/or Program Coordinators • Partner with the Market Service Director, local commercial account community, and peer management staff • Serve as a point of contact for critical customer service and support issues • Develop internal and external relationships to improve customer outcomes, market and order visibility, market share, and profitability • Manage customer relationships across designated sites or territory • Own the install base and contract renewals, partnering with DOS/HSAM to ensure customer retention • Execute recalls and preventive maintenance • Manage QPR with the Account Community • Plan day-to-day resources, including vacation, installation, and escalated service calls, and own CSO activities • Understand customer strategies, infrastructure, applications, service solutions, and desired outcomes • Drive profitability, delivery, growth, and local VCP initiatives for assigned customers • Support additional revenue opportunities within the assigned customer base • Execute contractual deliverables and ensure service delivery meets SLA targets • Design and implement customer success plans with GE HealthCare teams • Maintain knowledge of customer environments and industry/technology trends • Serve as first point of contact for rejected calls through CARES or OLC • Manage the on-call process

🎯 Requirements

• Bachelor’s degree from an accredited university or college, or a high school diploma/GED with at least 4 years of related experience • Strong oral and written communication skills • Strong interpersonal and leadership skills • Ability to analyze and resolve problems • Ability to lead programs/projects • Ability to document, plan, market, and execute programs • Proven experience leading a team and managing customer relationships • Ability to understand customer issues and drive resolution, whether technical or business related • Prior experience managing a Field Service team in equipment maintenance preferred • GE Healthcare Service or Operational experience preferred • Prior field sales or field service experience preferred • Proven ability to influence and drive change preferred • Legally authorized to work in the United States • Willingness to complete a drug screen, as applicable • GE HealthCare will not sponsor individuals for employment visas

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Great work environment • Competitive compensation • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) • Relocation assistance not provided