Service Team Lead

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $65k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gen

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💳 Fintech

👥 B2C

💰 $950M Post-IPO Debt - Gen on 2025-02

Cybersecurity • Fintech • B2C

Gen is a global consumer-focused digital security and financial wellness company that powers “Digital Freedom” through a family of trusted brands including Norton, Avast, LifeLock, and MoneyLion. The company provides cybersecurity, online privacy, identity protection, breach response, and consumer financial services (including MoneyLion’s banking features and Engine, an embedded finance marketplace), and develops AI-driven threat detection and a Gen AI Foundry to build trust layers for the AI economy. Gen operates a common technology platform, serves nearly 500 million users in 150+ countries, blocks billions of digital attacks annually, and is publicly traded (NASDAQ: GEN) with dual headquarters in Prague and Tempe.

📋 Description

• Lead a high-performing remote service team and support day-to-day call center operations • Drive strong customer service outcomes, consistent service quality, compliance, and customer satisfaction • Enable agents to retain customers and identify appropriate cross-sell and upsell opportunities across insurance products • Improve agent performance through regular coaching and training • Review reports tracking team performance against rigorous goals • Ensure operational excellence in daily call center activities • Serve as an agency expert on P&C decisions • Analyze individual agent performance and service results to inform operational changes • Coach and mentor a team of 8–10 agents • Monitor inquiry volume, agent schedules, and adherence, adjusting support to demand • Suggest improvements to internal processes and program-wide results, including cross-selling/upselling techniques and customer experiences • Report directly to the Director of Service

🎯 Requirements

• 3+ years of experience in a leadership role • Insurance expertise with the ability to guide and evaluate P&C decisions • At least one active P&C or Personal Lines Insurance License • Creative problem-solving ability • Analytical mindset with the ability to identify data requirements, analyze data, and review reports • Highly performance-oriented and able to motivate others in a proactive, positive, and firm manner • Strong empathy for agents and customers • Ability to work one weekend day per week • Ability to work in the United States / address employment visa sponsorship requirements

🏖️ Benefits

• $15K commission opportunity • Remote work arrangement