Needs Assessment Team Lead

🔥 2 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pyramid Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Pyramid Healthcare is an integrated behavioral healthcare system that provides personalized treatment for substance use disorders, mental health conditions, and eating disorders across multiple levels of care (detox, inpatient, outpatient) and via telehealth. Founded in Altoona, PA, it operates a family of programs and affiliated brands focused on clinically integrated, person-first care, workforce education and training, and multi-state expansion to improve recovery outcomes and community well-being.

📋 Description

• Serve as subject matter expert for all workflows for assigned lines of business • Work with the Training Team and/or Supervisors to establish training schedules • Assist with development and maintenance of training materials • Train all new hires and assist with ongoing training for existing teammates • Provide leadership with timely feedback on training successes and improvement areas • Lead Quality Management for the entire team, ensuring leads are tended to timely and scheduling opportunities are resolved • Review Call Detail information daily to maximize scheduling opportunities • Prepare daily telephonic, call documentation, and lead reports for leadership • Assist the team with taking calls, up to but not limited to 50% of the time • Assist with ancillary work as stipulated by the supervisor • Navigate Veteran initiatives as appropriate per line of business • Assist with escalated calls

🎯 Requirements

• High School Diploma or GED • At least 6 months as top performing teammate • Maintained defined KPIs for last 6 months of employment • No disciplinary action within last year of employment • Accuracy of data entry • Ability to work with clinical staff • Ability to work with difficult phone calls • Ability to set priorities and meet deadlines • Demonstrate good customer service skills • Demonstrate good decision making

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Life Insurance • Paid Time Off • 401(k) with Company Match • Tuition Reimbursement • Employee Recognition Programs • Referral Bonus opportunities • Personal and professional growth opportunities