Phone Support Representative – Temp-to-Hire

🕒 August 7

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1924

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 $56.4M Post-IPO Debt on 2009-05

Retail • Fashion • eCommerce

Genesco is a footwear focused specialty retailer and branded company with more than 1,400 stores across the U. S. , Canada, the U. K. , and Republic of Ireland. The company offers a diverse portfolio of footwear brands, including Johnston & Murphy, Levi's, and Dockers, and emphasizes an omnichannel approach with significant digital revenue. Genesco is committed to sustainable business practices and community outreach, celebrating diversity and ethical governance.

📋 Description

• Handle inbound customer chats, texts, and emails • Assist with order information, tracking, updates, cancellations, and product and website questions • Address and resolve customer inquiries regarding orders • Use computer software and systems to access customer accounts and document case notes • Process orders and securely handle payment information • Personalize interactions and build customer loyalty as a Journeys brand ambassador • Meet attendance requirements and key performance indicators (KPIs) • Follow company policies and procedures to protect customer data • Perform other duties supporting business operations

🎯 Requirements

• Work From Home opportunity available only to Tennessee residents • Strong verbal and written communication skills, including proficiency in English grammar and syntax • Ability to connect with customers and respond effectively to their needs • Comfortable working in a fast-paced, constantly changing environment while meeting performance goals • Ability to quickly learn, assess issues, and provide clear and accurate solutions • Professionalism in handling and de-escalating conflicts • Must be able to work 40 hours per week in scheduled 8-hour shifts • Dedicated, secure, quiet, and distraction-free workspace • Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system • Tablets and MacBook Airs are not permitted • Minimum 16 GB RAM • Two functional monitors • USB/USB-C headset preferred; Bluetooth acceptable if fully charged • Integrated or external webcam • External mouse • Wi-Fi-capable cell phone and charger • Wired Ethernet connection only; public Wi-Fi not allowed • Minimum internet speed of 50 Mbps download / 5 Mbps upload • Must pass the official system test using Google Chrome • Devices must remain charged at all times • Applicant is responsible for equipment and internet access, which will be verified during onboarding • High school education or better • Previous customer service or retail experience preferred but not required

🏖️ Benefits

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance • Weekly Pay: Receive weekly payment every Friday • Paid Training: Start with two weeks of fully paid training • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions • Career Opportunity: Potential for permanent employment based on performance and business needs