Associate, Enterprise Change Management

🔥 14 hours ago

⛰️ Colorado, Illinois, +1 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

💵 $86.3k - $151.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Support design/development of change experiences and execute change activities for assigned initiatives or workstreams • Coordinate milestones, dependencies, risks, and deliverables to support successful adoption • Develop communications, learning materials, engagement activities, presentations, toolkits, change champion networks, and other adoption tactics • Use AI-enabled tools to increase productivity, streamline routine change activities, improve content development, and experiment with more effective delivery methods • Partner with business stakeholders and project teams to align change deliverables with broader initiative priorities • Track readiness, employee experience, engagement, adoption, and other relevant metrics • Turn data and feedback into insights and capture lessons learned • Share ideas, feedback, and lessons learned to improve team practices and evolve the Genesys Way of Change

🎯 Requirements

• 2+ years of experience in organizational change management, employee communications, or learning and enablement • Familiarity with established organizational change methodologies, tools, and practices • Experience supporting or delivering change activities for business, technology, organizational, or enterprise initiatives • Strong communication and writing skills, with the ability to translate complex information into clear and engaging content for different audiences • Experience developing communications, learning materials, presentations, engagement activities, or enablement experiences that support adoption and behavior change • Strong organizational skills, with experience managing project plans, milestones, deliverables, and competing priorities • Demonstrated ability to build productive relationships and communicate clearly and credibly with immediate stakeholders and project team members • Experience gathering feedback and using qualitative or quantitative data to understand readiness, employee experience, engagement, or adoption • Curiosity about AI and emerging technology, with the ability and willingness to use AI-enabled tools to improve personal productivity and the quality of change delivery • Growth mindset and continuous learning orientation, with an interest in developing deeper expertise in enterprise change management

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support