Senior Director, Global Partner Strategy – Programs

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🏄 California, New York, +2 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $189k - $332.4k / year

⏰ Full Time

🟠 Senior

👔 Director

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Define and evolve the annual global partner strategy and programs aligned with Genesys growth objectives and go-to-market priorities • Design and scale global partner programs that drive partner-sourced and partner-influenced revenue • Translate strategic objectives into execution roadmaps with clear success measures • Optimize partner coverage models, partner motions, and ecosystem engagement • Own annual partner tiering, segmentation, KPIs, compliance requirements, and business planning • Review partner performance against plan and take corrective action • Design and manage global partner incentives, rebate structures, SPIFFs, performance incentives, and deal-registration incentives • Serve as primary contact for partner program and strategy escalations • Advise senior and executive leaders on partner strategy, incentives, and performance • Align stakeholders across Sales, Partner Marketing, Revenue Intelligence, Services, Finance, IT, and Operations • Define KPIs, establish governance forums, and use data-driven insights to improve partner productivity • Lead and develop the global virtual partner support center and specialist teams based in Manila • Improve support processes and implement AI-driven efficiencies • Own the Genesys partner portal, partner pages, digital experience, and partner technology stack • Oversee partner impact assessments through the One Genesys Framework • Establish and oversee external Partner Advisory Boards • Develop partner program guidelines, rules of engagement, and go-to-market resources with Sales Enablement • Lead and develop a high-performing global partner team, directly and through matrix relationships • Build organizational capability and foster ownership, collaboration, and continuous improvement

🎯 Requirements

• Bachelor’s degree required; MBA or equivalent experience preferred • 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex enterprise technology environment • Experience at a company with a mature partner ecosystem • Deep knowledge of Partner organization structures, partner leadership, sales-manager workflows, and field pain points • Proven track record designing and executing global partner programs that drive growth and scale • Marketplace/co-sell experience with AWS, Microsoft, and Google Cloud • Experience with partner tools such as Partner Stack • Ability to influence senior stakeholders across functions and regions • High tolerance for ambiguity and ability to act decisively outside established norms • Confidence operating in unstructured environments while balancing nuance and urgency • Ability to learn rapidly amid evolving technology, market, and organizational priorities • Experience leading large, globally distributed teams • Strong understanding of global go-to-market models, partner ecosystems, and enterprise SaaS sales motions • Extensive experience in highly matrixed global organizations • Strong analytical, communication, and executive-presence capabilities • Functional familiarity with Salesforce, including enterprise CRM workflows, personas, and access models • Ability to build and develop high-performing teams across multiple workstreams through complexity and change • Track record facilitating the career growth of direct reports • Experience independently presenting to senior and C-level leadership and incorporating feedback • Strong analytical mindset and experience using data for decision-making and performance optimization • Proficiency with Microsoft Office, project planning software, or equivalent • Comfort working outside standard business hours • Willingness to travel 2x per year to Manila, Philippines, and 4x per year to other locations

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources and regionally tailored programs for employees and their families • Commission or performance-based bonus opportunities may be available