Senior Manager, Content Production and Insights

🔥 13 hours ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $133k - $234k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end-to-end production planning and delivery across written, visual, audio and multimedia content programs • Translate strategic content priorities into actionable production plans, timelines, and resource requirements • Manage, coach, and develop direct reports, establishing clear priorities, expectations, and accountability • Orchestrate internal contributors, freelancers, agencies, and production partners to deliver high-quality content efficiently and on schedule • Identify and implement process improvements, AI-enabled workflows, and automation that increase productivity and scalability • Own content performance reporting, dashboards, and KPIs that provide visibility into content effectiveness and business impact • Analyze content, campaign, and audience performance to identify trends and translate insights into actionable recommendations • Partner with Content Strategy leadership to create a continuous feedback loop between performance insights, strategic priorities, and future content investment • Manage external production resources and support budget planning to optimize the mix of internal and external capabilities • Collaborate with Product Marketing, Global Campaigns, Demand Generation, Brand, PR/Comms, and other partners to support integrated GTM execution

🎯 Requirements

• 8+ years of experience in content marketing, content production, editorial operations, integrated marketing, or a related discipline • Demonstrated people management experience with a track record of coaching and developing talent • Experience managing complex, multi-format content production; enterprise SaaS or technology experience strongly preferred • Strong knowledge of editorial processes, production management, resource planning, and content operations • Experience managing agencies, freelancers, vendors, and cross-functional contributors • Demonstrated ability to use analytics and performance data to inform content decisions and optimization • Familiarity with content analytics, work management platforms, and AI-enabled content tools • Excellent organizational, communication, problem-solving, and stakeholder management skills • Ability to manage multiple priorities and influence effectively within a fast-paced, highly matrixed global organization

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support