Senior Manager, Learning & Enablement

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, North Carolina – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote

💵 $133.5k - $234.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead, coach, and develop a small global team of learning and enablement partners, learning specialists, and instructional designers • Translate business and Talent Development priorities into team goals, resource plans, and delivery expectations • Allocate team capacity across Talent Development programs, transformation initiatives, and functional needs • Build team capabilities in performance consulting, learning and enablement design, program management, and stakeholder partnership • Define and advance an enterprise approach to learning and enablement, including principles, standards, methodologies, tools, and effectiveness measures • Consult leaders, program owners, and enablement partners on capability needs, audience strategy, adoption barriers, and solution design • Lead or oversee enablement for enterprise transformation initiatives • Develop integrated enablement strategies aligned with transformation and change plans • Represent Learning & Enablement in senior leadership and cross-functional forums • Develop and apply a tiered partnership model for Talent Development support • Establish HR functional enablement solutions, including onboarding, role readiness, and transformation support • Establish intake, prioritization, resource planning, design, development, quality assurance, and delivery practices • Manage team capacity, project demand, delivery risks, vendor partnerships, and applicable budgets • Guide use of learning technologies, AI-enabled development tools, content platforms, and shared infrastructure • Define and use measures of effectiveness, adoption, learner outcomes, and business impact

🎯 Requirements

• 8+ years of experience in Learning and Development, Talent Development, Organizational Development, Performance Consulting, Change Enablement, or a related field • 2+ years of direct people-management experience • Experience leading geographically dispersed learning, instructional design, enablement, or talent professionals • Experience leading complex learning and enablement initiatives in a global, matrixed organization • Experience translating business strategies and transformation priorities into scalable capability-building solutions • Strong experience in learning strategy, performance consulting, learning design, facilitation, and program management • Experience managing multiple concurrent priorities and allocating team capacity across competing business needs • Experience establishing scalable learning and enablement processes, standards, tools, or operating models • Ability to build and develop high-performing global teams • Ability to translate complex business needs into practical learning and enablement strategies • Ability to lead through ambiguity and shifting priorities • Ability to influence senior leaders and cross-functional partners without formal authority • Ability to use data, business measures, and stakeholder feedback to guide decisions and demonstrate impact • Experience in a high-growth SaaS or AI-driven technology company is an additional qualification • Experience supporting enterprise transformation, organizational change, or large-scale technology adoption is an additional qualification • Experience building or leading an internal learning consulting or enablement-as-a-service model is an additional qualification • Experience managing external vendors or delivery partners is an additional qualification • Familiarity with Workday Learning, learning experience platforms, AI-enabled learning design tools, and analytics platforms is an additional qualification • Regular availability for meetings between 6:00am–8:00 a.m. Pacific Time is required

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support • Potential eligibility for commission or performance-based bonus opportunities