Senior Manager, Learning & Enablement

🕒 August 17

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $133.5k - $234.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead, coach, and develop a small global team of instructional designers and learning specialists • Set priorities and expectations and foster accountability, collaboration, experimentation, quality, and continuous improvement • Build team capabilities as roles and technology evolve • Allocate team capacity across Talent Development programs, enterprise transformation initiatives, and functional needs • Lead the shift toward an AI-informed operating model • Identify, pilot, and evaluate AI-native learning platforms, adaptive learning, conversational or coaching-based learning experiences, and workflow automation • Evolve team skills and roles toward experience design, stakeholder consulting, facilitation, curation, and judgment-based work • Map and redesign end-to-end team workflows • Build and own operating mechanisms, including standards, workflows, tools, and team practices • Guide adoption and effective use of learning technology and tooling • Measure whether workflow and operating-model changes are working • Partner across the distributed learning and enablement ecosystem • Advise leaders and enablement partners on modern practices and consistent operating models • Develop scalable channels, people, content, and tools • Provide selective enablement support for enterprise transformation initiatives and high-priority functional needs • Define and apply a tiered partnership model • Partner with Transformation, Change Management, HR, and functional leaders

🎯 Requirements

• 8+ years of experience in Learning and Development, Talent Development, Organizational Development, or a related field • Demonstrated experience modernizing or redesigning how a team’s work gets done • 2+ years of direct people-management experience • Experience leading geographically dispersed learning, instructional design, enablement, or talent professionals • Experience using technology, automation, or AI-enabled tools to redesign team workflows • Experience leading complex learning and enablement initiatives in a global, matrixed organization • Solid grounding in learning design, instructional design, facilitation, and adult learning principles • Experience managing multiple concurrent priorities and allocating team capacity • Experience in a high-growth SaaS or AI-driven technology company • Experience with operating model redesign, process improvement, or workflow automation • Experience with AI-native learning platforms, adaptive learning, AI coaching or tutoring, or learning workflow automation • Experience building or leading an internal learning consulting or enablement-as-a-service model • Background in instructional design or L&D combined with an operations, technology, or product mindset • Role may be based in any U.S. time zone • Regular availability for meetings between 6:00am–8:00 a.m. Pacific Time is required

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship • Learning programs • Leadership development • Education support