Senior Services Engagement Director

🔥 0 minutes ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $129.6k - $228k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own and accelerate professional services revenue growth • Own the end-to-end services sales motion with Account Executives • Shape and position services solutions aligned with customer business outcomes, implementation success, and long-term adoption • Develop and deliver services proposals, scopes of work, and pricing • Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals • Build trusted customer and stakeholder relationships • Drive expansion in existing accounts by identifying additional services opportunities • Collaborate with delivery, product, and leadership teams to align sold services with execution capabilities • Maintain understanding of competitive services offerings within CCaaS and UCaaS ecosystems

🎯 Requirements

• 7+ years of experience in services sales, consulting, or services engagement leadership within SaaS or software environments • Proven ability to meet or exceed services revenue targets in fast-paced, mid-market sales environments • Strong background in structuring and selling professional services engagements tied to software implementations • Experience developing statements of work, pricing models, and services proposals • Demonstrated ability to manage multiple concurrent opportunities with high responsiveness and accountability • Strong communication and stakeholder management skills across technical and business audiences • Familiarity with customer experience, contact center, or unified communications platforms • Technical aptitude with the ability to understand and position complex solutions • Experience within the Genesys ecosystem or competing CCaaS platforms such as NICE, Five9, or Amazon Connect • Background in financial services, healthcare, insurance, or retail • Experience supporting AI-driven customer experience solutions or digital transformation initiatives • Exposure to large-scale implementations, migrations, or post-merger integration programs • Experience working in a pod-based sales model alongside Account Executives

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support