Staff AI Platform Engineer

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🔥 2 minutes ago

🌲 North Carolina, Minnesota, +1 more states – Remote

🌲 North Carolina – Remote ❄️ Minnesota – Remote ⚔️ Virginia – Remote

💵 $147.1k - $258.7k / year

⏰ Full Time

🔴 Lead

🏗️ Platform Engineer

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end architecture and evolution of the enterprise AI platform ecosystem, ensuring scalability, security, and performance across tools and integrations • Drive platform strategy decisions through build versus buy analysis, cost modeling, and risk evaluation that guide leadership investment and consolidation priorities • Design and implement self-service platform capabilities that reduce onboarding time and accelerate enterprise-wide adoption of AI tools • Build and standardize internal APIs, SDKs, and infrastructure-as-code solutions that enable consistent, reusable, and scalable integrations • Lead the transition from manual administration to automated, API-driven platform operations to improve efficiency and reduce operational friction • Establish and scale identity and access management, audit logging, and governance frameworks that strengthen security posture and compliance readiness • Translate platform usage, cost, and adoption telemetry into clear, actionable insights that inform procurement, roadmap planning, and enterprise strategy • Lead incident response strategy and implement monitoring and alerting systems that improve reliability and reduce platform disruption

🎯 Requirements

• 8+ years of experience in platform engineering, DevOps, or IT operations within enterprise environments • At least 4 years of experience building or administering enterprise SaaS platforms at scale with 1-2 years working with enterprise AI platforms. • Demonstrated ability to influence architecture and roadmap decisions through hands-on technical design, evaluation, and advisory work • Strong experience building internal platforms, including self-service tooling, APIs, SDKs, and infrastructure-as-code solutions • Deep expertise in identity and access management, audit logging, and governance frameworks for cloud-based systems • Proven track record of mentoring engineers and influencing technical standards across teams or organizations • Strong scripting and automation experience using Python, Bash, or similar languages • Experience with monitoring and alerting platforms such as Datadog, PagerDuty, or CloudWatch • Experience administering enterprise AI platforms such as ChatGPT Enterprise, Claude, or Cursor

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments