Patient Engagement Specialist – CareSync Coordinator

Job not on LinkedIn

🔥 41 minutes ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Geode Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Geode Health is a comprehensive mental healthcare provider that offers a wide range of psychiatric and therapeutic services to meet the diverse needs of patients. The company provides treatments for conditions such as depression, anxiety, ADHD, trauma, disordered eating, and addiction. Geode Health emphasizes affordability and accessibility by accepting most insurance plans and offering flexible scheduling options, including in-person and virtual visits. Led by board-certified psychiatrists, their care teams include therapists, nurse practitioners, and physician assistants to ensure patients receive the right care at the lowest cost. Geode Health is committed to ethical, evidence-based practices and works to deliver the highest quality of care in local community settings.

📋 Description

• Proactively call referred patients and new patient leads, making first contact the same or next business day and following a structured outreach cadence until the patient is scheduled or the referral is closed. • Convert referrals and leads into scheduled first visits by matching patients to providers using screening questions, insurance, provider preferences, and scheduling tools. • Guide hesitant patients toward scheduling using empathy, reflective listening, communication frameworks, and sound judgment. • Set clear expectations for patients’ first visits. • Meet targets for outreach speed, contact rate, and referral-to-scheduled conversion. • Receive, review, and process referrals from email, fax, phone, and partner channels. • Confirm patient demographic and insurance information and resolve missing details. • Track referrals from receipt through the first visit. • Support referring provider offices with questions and referral status updates. • Confirm referral receipt and scheduling outcomes, and identify when another level of care may be more appropriate. • Answer new patient inbound calls during peak volume or as assigned. • Partner with the Patient Support Center team to maintain seamless handoffs. • Apply coaching and performance feedback to improve conversion, timeliness, contact rate, quality, and documentation. • Accurately document every outreach attempt and interaction. • Create a calm, personalized patient experience. • Protect patient privacy and follow HIPAA and privacy requirements. • Adapt to changing workflows, volumes, and schedules.

🎯 Requirements

• 1–3+ years in a customer-facing, phone-based, or hospitality role; experience in a medical office, mental health, referral coordination, outbound calling, or sales/conversion is a strong plus. • Comfort working in a goal-oriented, quality-focused environment. • Familiarity with insurance plans and benefits, or the ability to learn them quickly (preferred). • Strong computer skills and the ability to navigate multiple systems while maintaining a warm, focused conversation with the patient. • A quiet, professional remote workspace and reliable connectivity. • Associate’s or bachelor’s degree preferred. • Must maintain strict confidentiality and follow HIPAA and all privacy requirements.

🏖️ Benefits

• Competitive compensation • Flexible schedule • In-person and virtual patient visits • Comprehensive admin support (front office, accounting, finance, payroll, HR, etc) • Professional development opportunities • Clinical community, support, and leadership • Medical, dental and vision benefits • Life insurance • Short and long-term disability • Paid vacation and holidays • Matching 401k plan • State of the art technology