Senior Trust and Safety Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Getlabs

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $20M Series A on 2022-02

Healthcare • Healthcare Insurance • Pharmaceuticals

Getlabs is a leading platform for at-home diagnostics, providing a convenient solution for patients to have their medical labs, vitals, and advanced diagnostics collected at home. By dispatching mobile phlebotomists, Getlabs partners with healthcare organizations to improve patient adherence and close gaps in care with nationwide availability. Patients can book appointments for home visits where Getlabs specialists will collect samples and deliver them to major labs like Labcorp and Quest for testing. This service offers a comfortable and efficient alternative to traditional lab visits, enhancing the patient experience while integrating seamlessly into existing healthcare workflows.

📋 Description

• Run discovery, map incident history and field-reported issues, identify risks and blind spots, define Trust & Safety scope, and deliver a leadership-ready program proposal • Own the Trust & Safety roadmap, including fixes, initiatives, launch dates, training milestones, and continuing education • Author and maintain policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident reviews • Source, evaluate, pilot, deploy, and manage adoption of safety solutions such as body cameras, panic buttons, and pre-shift vehicle checks • Build and run field education through huddles, lunch and learns, in-app content, written materials, and audio • Partner with Legal and Privacy on recording, monitoring, patient identification, and data collection programs • Serve as the escalation point for serious incidents and coordinate responses across People, Field Operations, Clinical, and Legal • Define and report metrics including incident rate and severity, response time, training completion and engagement, workers’ compensation claims, and renewal outcomes

🎯 Requirements

• 6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations • 2+ years owning programs or leading people • Experience supporting a distributed, in-person workforce • Track record of building a function from zero • Working knowledge of workplace safety and incident management, including injury response, investigation practices, OSHA recordkeeping, and workers’ compensation • Experience partnering with Legal and Privacy on recording, employee monitoring, or PII/PHI handling • Excellent written communication for policies, executive memos, and field-facing training modules • Ability to drive adoption among frontline employees and earn trust with field teams • Highly organized, self-directed, and comfortable managing roadmaps with many dependencies • Genuine care for people • Nice to have: healthcare, home health, mobile phlebotomy, field services, or logistics experience • Nice to have: familiarity with lone-worker safety technology • Nice to have: CSP, ASP, or OHST certifications, or formal de-escalation and crisis intervention training • Nice to have: education library or LMS curriculum experience • Nice to have: multi-state employment law exposure

🏖️ Benefits

• Competitive salary (110K-140K) • Valuable stock option plan • Medical, dental and vision insurance options • Flexible and unlimited vacation • Dynamic work environment • Team of talented, ambitious and fun-to-work-with colleagues