Lead Services Specialist – Customer Contract Management

🔥 21 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛒 Procurement

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide pre- and post-contract support, including contract administration, terms and conditions, claims management, risk modeling, and contract estimating for tenders and project reviews • Support departmental operations and execute professional activities with some autonomy within established policies for Oumache • Manage profitability and customer satisfaction for assigned contracts • Provide service agreement and time-and-material program management • Assist in sales campaigns for new contracts and proposals • Ensure timely resolution of customer issues and customer satisfaction for assigned contracts • Interact with customer service, parts and transactional services, field service, repair service, and other teams • Act as liaison between internal organizations and customers for assigned contracts • Manage people directly, including staffing and performance development • Execute policy and strategy using technical knowledge, analytical thinking, and technical experience • Propose solutions for complicated manufacturing processes with technical variety and/or interdependent production cycles • Serve as a resource for less-experienced colleagues • Lead small projects with low risks and resource requirements • Explain information and develop skills to bring team members to consensus • Convey performance expectations and handle sensitive issues

🎯 Requirements

• Bachelors degree in Electrical, mechanical engineer or related field • Minimum 3 years of experience in customer contract management in the Electrical sector, or minimum 5 years as Resident Engineer with local clients • Fluency in French, English and Arabic • Travel frequency 30% • Highly collaborative with demonstrated capability for driving change • Demonstrated capability in leading through influence in a matrixed global organization • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs / projects • Experience interfacing with customers • Customer-focused with clear, concise written and oral communications to the appropriate level • Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri • Humble, open, collaborative, and continuously learning

🏖️ Benefits

• Remote position • Relocation Assistance Provided: No