Senior Aeroderivative Customer Service Manager

🕒 July 16

🇺🇸 United States – Remote

💵 $119.6k - $199.4k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering assigned support services • Maintain knowledge of assigned region, coverage area, or product lines and associated configuration installations • Represent the most direct access to appropriate internal functions to support the customer • Establish and maintain contact to provide ongoing technical and business support to assigned customers • Influence development of strategy for the area of responsibility, including control of resources and policy formulation • Interpret internal and external business challenges and recommend best practices to improve products, processes, or services • Stay informed of industry trends • Use judgment to make decisions and handle complex operational, product management, manufacturing, technology, or engineering tasks and problems • Assess information quality and ask pertinent questions of stakeholders • Develop and provide recommendations and new solutions to problems outside set parameters • Lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicate difficult concepts and influence others' options on particular topics • Guide others to consider different points of view

🎯 Requirements

• Bachelor’s Degree from an accredited University or College OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry • Minimum of 8-10 years of LM Aero derivative technical knowledge applicable to the power plant / generation and contract performance management /Outage & Warranty • Specialized knowledge within the function • Strong oral and written communication skills • Strong interpersonal and leadership skills • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs / projects • Ability to document, plan, market, and execute programs • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Discretionary annual bonus • Medical coverage • Dental coverage • Vision coverage • Prescription drug coverage • Health Coach access • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Professional development opportunities • Relocation assistance is not provided