Senior Customer Service Manager

🔥 13 minutes ago

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $119.6k - $199.4k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services • Establish and maintain contact to provide on-going technical and business support to assigned customers • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicate difficult concepts and influence others' options on particular topics

🎯 Requirements

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry) • Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.

🏖️ Benefits

• Medical, dental, vision, and prescription drug coverage • Access to Health Coach from GE Vernova, a 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement benefits including the GE Vernova Retirement Savings Plan and a 401(k) savings opportunity with company matching contributions • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off