Senior Director, ITSM, ServiceNow Platform Leader

Job not on LinkedIn

🔥 18 hours ago

🌐 United States, India, +1 more countries – Remote

🇺🇸 United States – Remote 🇮🇳 India – Remote 🇭🇺 Hungary – Remote

💵 $155.3k - $258.8k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 0%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Define and execute the long-term vision and roadmap for the ServiceNow ecosystem • Transition the platform into an enterprise-wide driver of digital transformation, productivity, and AI-enabled innovation • Own platform stability, performance, and scalability • Cultivate a customer-obsessed culture prioritizing operational rigor, high availability, and best-in-class user experiences • Lead, mentor, and scale a large, diverse team of domain experts • Foster servant leadership, psychological safety, professional development, and high-impact delivery • Integrate newly acquired businesses into GE Vernova’s service standards • Define day-one and steady-state strategies for platform adoption, process harmonization, and user migration • Champion next-generation AI and automation technologies to simplify IT tools, reduce operational friction, and generate cost-out opportunities • Partner strategically with CTOs, Business Unit leaders, and Global Operations • Influence stakeholders to break down silos, ensure compliance, and promote a unified service management standard • Establish governance frameworks balancing agility with security and compliance requirements • Manage departmental resources with full financial accountability and operational transparency

🎯 Requirements

• Bachelor’s degree in Computer Science, STEM, or related field • 10 years of progressive leadership experience in IT infrastructure, Service Management, or Enterprise Platform roles within a global, complex, matrixed organization • Deep subject matter expertise in ServiceNow platform architecture, ITSM, and enterprise workflow automation • Proven success leading large-scale organizational change, M&A integration, and deployment of enterprise-wide standard work • Exceptional communication skills with the ability to influence C-suite stakeholders and align diverse business units around a common technical vision • Must be legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Discretionary annual bonus eligibility