Account Manager

🔥 21 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $73.2k - $86.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Own relationships with medium to large provider offices • Manage the full client lifecycle from onboarding through adoption, renewal, and growth • Serve as the voice of the client inside Gifthealth • Coordinate with Product to turn client feedback into solutions • Partner with Patient Experience to resolve provider-group issues • Collaborate with Sales, Marketing, Pharmacy, Compliance, Quality, Operations, creative, and external vendors or consultants • Ensure smooth setup, strong adoption, and consistent delivery of products or services • Track project progress, risks, and changes and communicate them to clients and internal stakeholders • Identify upselling and expansion opportunities and support renewals • Review client usage, satisfaction, volume, and other KPIs and translate insights into recommendations • Conduct sales calls, demos, and reconciliation meetings • Prepare reports and presentations highlighting performance, value, and results • Share client feedback, trends, and opportunities to inform product improvements, marketing efforts, and account strategy • Use AI to analyze account data, prepare for client meetings, automate reporting, and test new tools • Report to the Vice President of Gastroenterology

🎯 Requirements

• Bachelor’s degree in communications, business administration, or related field, or equivalent experience • 4+ years of experience as an account manager or in a sales support role • Proven record of maintaining client relationships and identifying growth opportunities • Experience onboarding new clients and managing implementations • Strong data analysis and reporting skills • Sharp attention to detail and problem-solving ability • Excellent written, verbal, and presentation skills • Ability to explain products and concepts clearly and concisely • Ability to influence without authority and empathize with the customer • Strong organization and time management • Proficiency with Microsoft Office, Google Workspace, and CRM platforms • Ability to work Pacific Time (PST), 8:00 A.M. to 5:00 P.M. Monday through Friday • Preferred: Healthcare experience, ideally in gastroenterology and/or specialty • Preferred: Experience working with medium to large provider offices • Preferred: Knowledge of commercial agreements, the pharmaceutical industry and applicable regulations, change management, and voice of the customer methods • Preferred: Experience collaborating with a product or engineering team to shape roadmap priorities • AI fluency, including analyzing account data, preparing for client meetings, automating reporting, and testing new tools with sound judgment about client and patient data • Up to 10% travel to client sites and Gifthealth facilities

🏖️ Benefits

• Competitive compensation based on education, experience and performance • Healthcare benefits covered by Gifthealth • Opportunity to advance a non-traditional pharmacy with a technology focus • A team of healthcare experts who share your passion for improving medication accessibility and affordability • Real influence on our product, with a direct line to the team building it • Remote work environment, with opportunity to travel

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