Senior Director, US Customer Experience, Patient Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $237.6k - $338.3k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Gilead Sciences

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

💰 $3.5M Post-IPO Debt - Gilead Sciences on 2024-11

Biotechnology • Pharmaceuticals

Gilead Sciences is a global biopharmaceutical company focused on researching, developing, and commercializing medicines primarily in virology, oncology, and inflammation. The company advances transformative therapies, runs extensive clinical programs and research collaborations, and supports access, global health, and community funding initiatives. Gilead also emphasizes corporate responsibility, sustainability, and inclusion while maintaining a broad pipeline of therapies and patient access programs.

📋 Description

• Reports to the Executive Director, Head of US Market Access (USMAx) • Responsible for the strategy, enablement, tactical execution, and performance of all of Kite’s US customer experience, patient access, and reimbursement support services • Partners with the Customer Experience team, Quality Assurance, Supply Chain Logistics, and other cross-functional partners to ensure optimal patient access and fulfillment of cell therapy for all eligible patients • Develops and manages SOPs for Patient Services Team to provide superior patient assistance services • Responsible for the continued development, maintenance, and performance of KiteKonnect.com and all relevant and connected tools and resources • Serves as an internal/external point-of-contact for all relevant business issues related to the Kite Konnect Hub

🎯 Requirements

• Advanced scientific degree (i.e., MD, PharmD, PhD) and 12+ years of experience OR Master’s Degree and 12+ years of experience OR Bachelor’s Degree and 14+ years of experience • 10+ years of related experience in a variety of relevant strategic and operational roles within the biopharma industry • Demonstrated ability to collaborate cross-functionally and influence decision making, strategy, and execution across partners and functions • Strong knowledge of the commercial pharmaceutical market and its customers • Ability to make decisions that balance a variety of factors to achieve optimal outcomes • Ability to multi-task with multiple interruptions in a deadline-intensive environment

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time off • Discretionary annual bonus • Discretionary stock-based long-term incentives • Company-sponsored medical