Senior Renewals Manager, Public Sector

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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📋 Description

• Own the renewal process for a portfolio of public sector customers • Develop account-level renewal strategies and coordinate activities from planning through completion • Collaborate with public sector Sales and Customer Success teams on renewal plans and customer risks • Monitor customer health and adoption data to forecast renewal opportunities • Execute outreach campaigns and personalize communications • Drive customer retention and timely renewals • Take ownership of renewal risks and coordinate actions to resolve them • Implement automated outreach sequences • Integrate adoption data and personalized communications into renewal processes

🎯 Requirements

• Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes • Experience working in a collaborative, customer-facing environment coordinating with multiple internal teams to support renewal forecasting and customer retention • Familiarity with CRM and customer success tools such as Salesforce and Gainsight • Ability to interpret customer health and adoption data to inform renewal strategies • Strong communication skills and confidence engaging in business conversations • Demonstrated time and project management discipline • Ability to prioritize outreach and renewal activities effectively • Openness to learning and adapting, with a coachable mindset and willingness to implement feedback • Customer-centric approach with high empathy • Ability to demonstrate the experience and transferable skills needed to own renewal outcomes • Ability to incorporate AI into daily workflows

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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