Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $94.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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GiveDirectly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤲 Charity

🤝 Non-profit

🌍 Social Impact

💰 $1M Grant on 2018-03

Charity • Non-profit • Social Impact

GiveDirectly is a non-profit organization dedicated to alleviating poverty by providing direct cash transfers to individuals in need around the world. With a mission to help people living on less than $2. 15 per day, GiveDirectly empowers recipients to make their own financial decisions by delivering unconditional cash directly to them, leveraging mobile money technology. Their innovative approach has led to broad recognition and has been studied in numerous research projects. By bypassing traditional aid mechanisms, GiveDirectly aims to efficiently and scalably transform lives, offering targeted assistance in regions such as Bangladesh, Kenya, and the United States, among others.

📋 Description

• Drive and execute operations for the Rx Kids universal, unconditional cash program, initially focused on Ohio operations • Lead end-to-end project management, including assessing design trade-offs • Build and manage work plans and basic budgets, and report program progress internally and externally • Coordinate internal and external stakeholders, proactively surface risks, and maintain alignment • Oversee application verification, service-level agreements, operational metrics, and continuous improvement • Escalate and support resolution of recipient safeguarding cases • Lead fraud monitoring and mitigation with Internal Audit • Define and oversee customer service strategy and platform, supporting customer service performance and KPI monitoring • Monitor payment delivery and lead troubleshooting and crisis resolution • Conduct data analysis for program delivery, research partners, and stakeholders • Draft recipient-facing notifications, communications, and supporting documents • Execute program evaluation strategies, including surveys and focus groups • Document program knowledge and build workflows and records in operational platforms • Manage, hire, and onboard field staff, including a Cleveland-based Program Associate • Establish relationships with funders, technical partners, and community-based organizations • Lead vendor and partner scoping, evaluation, and management • Support fundraising opportunities, proposal development, contracting, reporting, and external communications

🎯 Requirements

• Exceptional alignment with GiveDirectly Values and demonstrated emotional intelligence, problem solving, project management, follow-through, and inclusivity • Player-coach mindset, comfortable with strategic decisions, hands-on execution, and recipient-facing customer service • 3+ years of experience in project management and/or problem solving • Experience or familiarity with maternal/child health, early childhood policy, cash, or a related domain is a plus • Ability to manage day-to-day operations while contributing to longer-term objectives and system improvements • Strong project management skills and ability to manage multiple workstreams • Analytical problem-solving skills and ability to structure ambiguous problems • Strong critical thinking and judgment; ability to synthesize information quickly and make decisions with incomplete information • Strong data analysis skills, including working with inconsistent or incomplete datasets and translating findings into clear outputs • Strong communication skills in speaking, writing, presenting, and negotiating across stakeholders • Strong organizational instincts and ability to proactively surface risks • Ability to ramp up quickly and work independently and in a self-directed manner • Fluency in English; additional languages are a plus • Must be able to work in the U.S.; GiveDirectly is unable to sponsor or take over sponsorship of employment visas in the U.S.

🏖️ Benefits

• Annual Benefits Stipend: $21,392 • Annual Bonus: 10% • A positive and supportive team with opportunities for advancement • A demonstrated commitment to helping all staff develop and grow • A competitive salary • A robust health benefits plan (exact details will vary by country) • Unlimited PTO (that we encourage staff to take!) • Desk allowance and flexible work location • Twice yearly travel to other locations in the U.S. for team events