Gateway Engineering & Support Engineer

🔥 34 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Globalstar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

📡 Telecommunications

🔧 Hardware

☁️ SaaS

Telecommunications • Hardware • SaaS

Globalstar is a global satellite communications company that provides satellite and hybrid satellite-terrestrial connectivity, devices, and platform services for asset tracking, personnel safety, remote/emergency communications, and IoT telemetry. The company offers LEO satellite network connectivity, embeddable satellite chipsets and modems, consumer and industrial hardware (SPOT messengers, IoT trackers), and a software/platform stack (Realm Enablement Suite) for data management, mapping, and AI-enabled telematics. Globalstar serves commercial and government customers across transportation, energy, maritime, agriculture, forestry, and public safety to enable always-on connectivity where cellular is unavailable.

📋 Description

• Provide advanced technical and project support for Globalstar’s Gateway Systems • Interface with technical departments to provide project, troubleshooting, and repair support • Support Gateways during incidents and downtimes • Maintain system uptime and preserve Service Level Agreement (SLA) requirements • Analyze operational data with engineering technical support, reliability engineering, and operations teams to improve network performance • Collect data and perform validation and verification on existing and new systems to define or refine performance requirements and thresholds • Support operational software and product testing • Own projects and create processes to optimize network performance • Conduct proactive system performance analysis, tracking, and monitoring • Cross-train department personnel and provide training to other departments • Resolve assigned tickets • Create and maintain operational documentation, solution documents, technical bulletins, and Operations and Maintenance procedures • Provide technical support to Operations personnel for fault diagnosis, troubleshooting, and repair of operational equipment • Support subject matter experts with lessons learned from operational tickets

🎯 Requirements

• Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace) • A minimum of 3 years’ experience preferred with applicable skills/competencies • Strong and proven ability to logically analyze, summarize and solve issues, then verify and document solutions in complex technical environments • Clear understanding of satellite-based communication • Strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations • Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA • Significant experience with large technical projects preferred • Experience in the applicable satellite communications industry or military experience working with wireless communications networks preferred • Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications preferred • RF analysis/measurement experience preferred • Familiarity with Linux based OS, data collection and presentation software • Familiarity with AWS data tools (S3, Kinesis, Kinesis Analytics, etc.) • Experience with Power BI • Clear understanding of datasets for wireless communication systems • Procedural writing skills and experience is an asset • Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required • Willingness and ability to work after regularly scheduled hours as needed • Willingness and ability for a shared on-call schedule • Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours) • Ability to lift 15 pounds at times

🏖️ Benefits

• Paid Time Off • Paid Holidays • 401(k) Plan with Company Match • Employee Stock Purchase Program • Voluntary and Company Paid Group Life Insurance • Short- and Long-Term Disability Insurance • Medical FSA • Dependent Care • Competitive Salaries • Health Insurance • Dental Insurance • Vision Insurance • Employee Assistance Program • Comprehensive and Interactive Wellness Program • Reasonable accommodation for individuals with disabilities