Implementation Support Analyst

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

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EmpiRx Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare • Healthcare Insurance • Artificial Intelligence

EmpiRx Health is a clinically-driven pharmacy benefits management (PBM) company that uses a Medication Optimization (MO) operating model to improve patient outcomes and lower drug costs. The company combines in-house clinical pharmacists, peer-to-peer physician collaboration, and AI-powered population health and analytics technology (the Clinically™ platform and Population Health Engine) to assess pharmacy claims, identify clinically appropriate medication interventions, guarantee auditable savings to plan sponsors, and provide high-touch member care advocacy. EmpiRx partners with plan sponsors and health plans to replace traditional rebate-driven PBM models with value- and outcomes-based pharmacy care.

📋 Description

• Assist in capturing benefit design requirements and accurately documenting client-specific plan details for implementation • Enter and maintain benefit design information in the Plan Intent Tool • Validate inputs for completeness, consistency, and accuracy • Manage implementation activities for product upsells to existing clients • Track required inputs, coordinate follow-ups, and support timely completion of operational setup tasks • Review implementation inputs for completeness, consistency, and alignment with established process requirements • Assist in completing requirements for member materials • Support preparation and review of member material requirements • Monitor assigned operational tasks, flag gaps or missing information, and escalate items requiring review or direction • Organize information, track open items, and provide status updates to implementation stakeholders • Maintain trackers, organize files, and assist with routine implementation follow-up items • Help ensure a smooth transition from implementation to ongoing client account management • Perform additional responsibilities and special projects as directed by leadership

🎯 Requirements

• Bachelor’s degree, or an equivalent combination of education, training, and experience • Two to three years of pharmacy benefits, healthcare operations, benefit configuration, or implementation support experience • Strong understanding of PBM plan design logic and the core attributes used to accurately set up a plan • Strong organizational skills and attention to detail • Ability to manage multiple tasks in a fast-paced environment • Excellent written and verbal communication skills • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint • Proficiency in project management techniques and processes used to manage tasks, timelines, follow-ups, and implementation deliverables • Ability to work collaboratively within a team and independently when required • Willingness to learn and adapt to new processes and technologies • Familiarity with project management tools such as Smartsheet (preferred)

🏖️ Benefits

• Paid Time Off • 401(k) program • Health Insurance including Dental & Vision coverage • Student Loan Reimbursement • Health Savings Account • Employee Assistance Program • Remote work arrangement