Implementation Support Analyst

🔥 22 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EmpiRx Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Healthcare • Pharmaceuticals • Healthcare Insurance

EmpiRx Health is a clinically-driven, pharmacist-led pharmacy benefits management (PBM) company that focuses on medication optimization and value-based pharmacy care. The company centers pharmacists in its operating model, leveraging AI-powered analytics and population health tools to make evidence-based medication recommendations, improve patient outcomes, and reduce total drug spending for plan sponsors. EmpiRx offers a technology-enabled PBM platform and services to employers, health plans, and pharmacies, emphasizing customer-first service, guaranteed clinical savings, and preservation of community pharmacies.

📋 Description

• Provide administrative and operational support for pharmacy benefit implementations • Capture benefit design requirements and accurately document client-specific plan details • Enter and maintain benefit design information in the Plan Intent Tool • Validate inputs for completeness, consistency, and accuracy • Manage implementation activities for product upsells to existing clients • Track required inputs, coordinate follow-ups, and support timely completion of operational setup tasks • Review implementation inputs for completeness, consistency, and alignment with established process requirements • Assist in completing requirements for member materials • Support preparation and review of member material requirements • Monitor assigned operational tasks, flag gaps or missing information, and escalate items requiring review • Organize information, track open items, and provide status updates to internal implementation stakeholders • Maintain trackers, organize files, and assist with routine implementation follow-up items • Help ensure a smooth transition from implementation to ongoing client account management • Perform additional responsibilities and special projects as directed by leadership

🎯 Requirements

• Bachelor’s degree, or an equivalent combination of education, training, and experience • Two to three years of pharmacy benefits, healthcare operations, benefit configuration, or implementation support experience • Strong understanding of PBM plan design logic and the core attributes used to accurately set up a plan • Strong organizational skills and attention to detail • Ability to manage multiple tasks in a fast-paced environment • Excellent written and verbal communication skills • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint • Proficiency in project management techniques and processes used to manage tasks, timelines, follow-ups, and implementation deliverables • Ability to work collaboratively within a team and independently when required • Willingness to learn and adapt to new processes and technologies • Familiarity with project management tools such as Smartsheet (preferred)

🏖️ Benefits

• Paid Time Off • 401(k) program • Health Insurance including Dental & Vision coverage • Student Loan Reimbursement • Health Savings Account • Employee Assistance Program • Remote work