Technical Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $27 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Nihon Kohden America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Nihon Kohden America is a leading provider of medical technologies and clinical IT solutions, dedicated to improving patient care through innovative products and services. The company focuses on enhancing hospital operations, resource allocation, and clinical data integration, offering a range of solutions that support various care specialties and areas. By leveraging advanced technologies like the Life Scope® monitors, Nihon Kohden empowers healthcare providers to deliver better, more efficient care.

📋 Description

• Provide remote technical support for patient monitoring systems, ventilators, neurology devices, and related products in a 24x7x365 environment • Resolve routine through moderately complex tickets and appropriately escalate challenging issues • Serve as the primary technical contact for biomedical engineers, healthcare technicians, physicians, and IT professionals • Diagnose and resolve hardware, software, and configuration issues using documented troubleshooting and creative problem solving • Assist customers with system configuration, software updates, and interoperability issues • Troubleshoot Windows-based software applications and proprietary embedded operating systems used in medical devices • Support medical-device network connectivity involving Active Directory, TCP/IP, VLANs, group policies, and network storage • Represent customer needs to quality, product engineering, and marketing teams • Partner with sales representatives to strengthen customer relationships • Proactively communicate regarding customer inquiries, service requests, and escalations • Adhere to company policies, procedures, and business ethics codes

🎯 Requirements

• Bachelor’s degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related discipline; relevant education and experience accepted in lieu of degree • 2+ years of experience in customer service-related roles • Strong knowledge of Microsoft Windows operating systems • Must communicate verbally and in writing, and receive and understand verbal and written instructions in English • Ability to work effectively independently and in a collaborative team environment • Relevant certifications such as CBET, R. EEG T., or CompTIA A+, or equivalent knowledge preferred • Technical support experience preferred • Experience using or supporting biomedical equipment, medical devices, or complex technical systems preferred • Experience working in hospital IT environments preferred • Reliable high-speed internet access at the employee’s working location • Occasional night shift, weekend on-call, holiday, weekend, and evening work may be required • Approximately 10% travel

🏖️ Benefits

• Full-time schedule with regular hours within 6:00 a.m. to 6:00 p.m. in the employee’s time zone, Monday–Friday • Remote work • Occasional night shift support and weekend on-call support rotation • Approximately 10% travel • Reasonable accommodation may be requested • Perks & Benefits offered by Nihon Kohden America (details referenced on the Career page)