Customer Retention Trainer

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Design and develop training curricula and programs for new hires and existing staff • Test and develop new-hire training plans, including classroom and hands-on practice • Create instructional materials such as videos, documents, guides, and manuals for call center representatives • Conduct needs assessments to identify training gaps and improvement areas • Troubleshoot computer or phone problems for new hires • Conduct group and individual training sessions, including role-playing and simulations • Present information using varied instructional techniques and formats for adult learning preferences • Monitor call quality and provide real-time feedback to new hires • Collaborate with department supervisors to identify training needs and assist representatives needing additional support • Meet regularly with managers and supervisors regarding policy, procedure, regulation, business initiative, and technology changes • Assist with questions based on supervisor coverage gaps and support volume • Participate in user testing of new application systems before Customer Retention Call Center implementation • Assist with taking or making calls as needed based on departmental call volumes • Help motivate and maintain a positive employee environment • Execute ad hoc projects, special assignments, and additional responsibilities directed by leadership

🎯 Requirements

• High school diploma or equivalent • Previous training/teaching experience preferred • Comprehensive understanding of all Globe Life Companies' product portfolios • Strong working knowledge of Customer Retention programs, including ESC, Security Manager, OnBase, Mainframe, Citrix, and Conservation Screen • Proficient in MS Office and PC skills • Proven presentation and facilitation skills • Ability to speak effectively before groups of employees • Strong, adaptable communication skills tailored to employee-preferred learning styles • Exceptional verbal and written communication skills • Ability to create clear, concise documentation • Ability to give honest and productive feedback • Strong planning and organizational skills • Ability to function independently in a multitask environment and as part of a team • Consistent track record of meeting deadlines and delivering results within established timeframes • Adaptability to changing business needs and fast-paced environments • Reliable and predictable attendance of assigned shift • Ability to work full-time and/or part-time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets