Customer Retention Trainer

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Design and develop training curricula and programs for new hires and existing staff • Create instructional materials, including videos, documents, guides, and manuals • Conduct needs assessments to identify training gaps and improvement areas • Facilitate group and individual training using role-playing, simulations, and other instructional techniques • Monitor call quality and provide real-time feedback to new hire representatives • Collaborate with department supervisors to identify training needs and support representatives needing additional assistance • Meet with managers and supervisors regarding changes in policies, procedures, regulations, initiatives, and technologies • Assist with questions and coverage gaps based on supervisor availability and support volume • Participate in user testing of new application systems before call center implementation • Assist with inbound and outbound calls as needed • Motivate employees and maintain a positive team environment • Troubleshoot basic computer and phone issues for new hires • Execute ad hoc projects and additional responsibilities directed by leadership

🎯 Requirements

• Prior training experience in a previous or current role • Comprehensive understanding of customer retention programs and tools, including ESC, Security Manager, OnBase, Mainframe, Citrix, and Conservation Screen • Familiarity with Globe Life Companies' product portfolios • Proficiency in Microsoft Office and general PC skills • Proven presentation and facilitation skills • Strong verbal and written communication skills • Ability to create clear, concise documentation and deliver honest, constructive feedback • Adaptable communication style for diverse employee learning preferences • Strong planning and organizational skills with a track record of meeting deadlines • Ability to work independently in a multi-task environment and collaboratively as part of a team • Adaptability to changing business needs and fast-paced environments • Reliable and predictable attendance and punctuality • Ability to work full-time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including a pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets

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