Field Service Technician

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $21 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Directly manage all aspects of customer service and care with clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts and tools • Stay abreast of changes in technical and functional elements of GLORY equipment • Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customers apprised of progress during maintenance or downtime situations • Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades that may require technical assistance • Adhere to safety guidelines and policies • Complete required Environmental Health & Safety training • Timely report job-site accidents involving injury or property damage • Work autonomously with minimal supervision

🎯 Requirements

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience • Certificates in related fields preferred, including mechanics, electronics, automation, and data processing • Excellent customer service and communication skills • Working knowledge of personal computers, especially Microsoft Office, network navigation, and email communication • Logical troubleshooting skills and ability to isolate problems at PCB or component level • Ability to work effectively with electrical schematics, logic diagrams, and mechanical drawings • Knowledge of AC/DC power distribution and digital/analog circuitry • Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, or currency sorters; ATM or copier experience preferred • 3–5 years of technical field service repair experience preferred • Valid driver's license • Must live within a reasonable commute from the assigned territory • Ability to lift up to 50 pounds without assistance • Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist • Must be able to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores • Ability to work weekends and/or holidays on a rotational basis • Must be available for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends • Must be able to drive to customer sites during working hours • Occasional travel outside the assigned territory, including air and overnight travel, may be necessary • Ability to accommodate limited accessibility at a job site • Ability to work autonomously with minimal supervision • Gaming licensing may be required after the time of hire

🏖️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate; Glory matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from through Blue Cross Blue Shield • Paid Parental Leave • MDLive – 24/7 Virtual Doctor plus a Nurse Line • Dental insurance • Vision insurance • FSA / Dependent Care • Voluntary Life Insurance • Basic Life insurance and AD&D – Company paid • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid • Paid Vacation – 80 vacation hours earning your first full year, increasing based on years of service • Paid Sick days based on City/State requirements • Paid Holidays – 9 to 11 days based on start date • Professional development assistance • Education assistance • Adoption Assistance • Legal and ID Theft plans • Annual Bonus opportunity • Opportunities for internal promotions/career advancement • Company Vehicle/Insurance – this benefit only applies to certain positions • A 10% shift differential will be paid for working 2nd shift hours