Senior Bodily Injury Adjuster

🔥 7 hours ago

🤠 Texas – Remote

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💵 $61k - $90k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Logo of GM Financial

GM Financial

5001 - 10000 employees

Founded 1992

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Investigate, evaluate, negotiate, and adjust low to moderately complex auto claims involving third-party injuries and first-party uninsured or underinsured motorist losses • Confirm that coverage is active for the loss • Investigate liability by researching applicable laws and regulations, interviewing parties, analyzing damage photos, and reviewing police reports • Negotiate and settle injury claims with claimants, policyholders, or their attorneys • Perform routine work assignments and resolve problems under direct supervision • Provide claims service through various channels to members and third-party customers • Apply knowledge of Property & Casualty insurance products, services, processes, policy contracts, coverages, and GM Insurance claims procedures • Seek guidance and identify issues for escalation • Partner with or direct vendors and internal business partners to facilitate claims resolution • Contribute to business goals and performance metrics while effectively using tools and technology • Support workload surges and catastrophe operations as needed

🎯 Requirements

• Experience in an inbound phone-intensive, contact center environment using a headset • Knowledge of building lasting relationships with internal and external customers and business partners • Computer literacy in a Windows operating environment • Strong written and verbal communication skills • Ability to implement and adapt to rapid change • Ability to navigate and work in multiple systems simultaneously • Ability to use AI tools such as Microsoft Copilot • Ability to evaluate AI outputs for accuracy, compliance, and bias • Experience integrating AI into workflows to improve efficiency or insights • Familiarity with AI-assisted research, summarization, and content generation • Understanding of responsible AI use, including ethics and data protection • High School Diploma or equivalent required • 4+ years of auto claims adjusting experience required • 2+ years of experience handling injury claims required • Insurance Adjuster License required • Bachelor’s degree in a related field preferred • 2+ years of customer service experience preferred • FL/GA/TX/AZ experience preferred

🏖️ Benefits

• 401K matching • Bonding leave for new parents (12 weeks, 100% paid) • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays • Competitive pay and bonus eligibility • Health benefits available on day one of employment • Performance-based incentive plan • 100% remote work • No travel required

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