Field Service Engineer

🔥 19 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Provide on-site professional automotive and business support to GM retail and wholesale communities • Provide third-level on-site support for escalated automotive technical issues • Diagnose and direct repairs on customer vehicles to reduce repurchase risk and warranty expense • Respond to dispatch cases involving vehicle-down or potential repurchase situations • Collaborate with District Manager Parts and Service, Regional Business Resource Managers, the Business Resource Center, GM Engineering, and quality teams • Gather information on high-risk repurchase-potential vehicles and assist dealerships • Review and improve dealership comeback processes and service readiness • Review Preliminary Information bulletins and communicate authorized field-fix information • Conduct ad hoc dealership training on Techline tools, applications, diagnostic tools, and equipment • Resolve dealer concerns and Techline tool problems using available resources • Address customer problem-resolution needs by phone or at dealership locations • Report dealership state of health and service readiness • Support dealer technician recruitment and retention efforts • Build and maintain relationships with dealership management and service departments • Provide wholesale technical product support and represent GM in the field • Produce Field Product Reports for Vehicle/Powertrain Brand Quality Managers and GM Engineering • Support BBB arbitration hearings and legal cases, including lemon-law lawsuits • Recommend warranty waste reductions to FSE Leadership and the BQM Team

🎯 Requirements

• 2-5+ years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic or repair experience • Valid driver’s license and clean driving record • Proficient in MS Office applications: Word, PowerPoint, Excel, Outlook, or equivalent email/calendar application • Ability to manage, resolve, document, and close dispatch cases within required timeframes • Ability to work with minimal direction and self-train to maintain and increase skills • Ability to create and provide specialized training • Excellent communication and time-management skills • Self-motivated and proactive approach to meeting and exceeding customer expectations • Must live in the assigned territory or relocate to Simi Valley, Valencia, or Northridge, California, within a 30-mile radius • Must be able to travel at least 50% frequently • Must be legally authorized to work without GM immigration sponsorship now or in the future • Must legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review • Preferred: 10+ years of hands-on automotive dealership service, vehicle diagnostic, or repair experience • Preferred: Proficiency with Pico Scope • Preferred: 10+ years of customer handling, support, sales, administrative, computer, or related business skills • Preferred: Computer hardware setup, internet, and wireless communications experience • Preferred: ASE A1-A9 plus Master Technician certification; T1-T8 plus Master Technician certification; or L1, L2, and L3 certification • Preferred: Knowledge of LAN/WAN IT infrastructure

🏖️ Benefits

• Relocation benefits available for candidates who qualify under company policy • Benefits supporting employee well-being at work and at home • Inclusive workplace and career development opportunities

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