Principal – Policy Development

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GoFundMe.org

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded none

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

GoFundMe. org is a registered 501(c)(3) nonprofit organization that operates independently from GoFundMe, Inc and the GoFundMe fundraising platform. It focuses on rapidly raising and distributing funds to assist people and communities in times of crisis, such as natural disasters and social injustices. Since its inception in 2017, GoFundMe. org has raised and distributed over $160 million across more than 150 funds, providing over 15,000 grants to meet urgent needs and support critical social change. The organization collaborates with a wide range of community and corporate partners to drive philanthropic priorities and social impact goals, leveraging GoFundMe, Inc’s technology and resources. GoFundMe. org also accepts various forms of donations, including checks, crypto, donor-advised funds, and wire transfers, to maximize its impact.

📋 Description

• Draft and revise Trust & Safety policies and guidelines covering fraud and identity risk, content moderation, campaign integrity, prohibited fundraising, and platform abuse • Identify policy gaps or failures using enforcement and appeal data, calibration disagreement, and the external landscape • Recommend policy, guidance, or product changes and make the case to owning teams • Define terms, thresholds, decision criteria, and consequences for reviewers and automated systems • Maintain coherence across the policy corpus and resolve contradictory outcomes at the framework level • Extend GoFundMe’s policy architecture, definitions, thresholds, decision logic, and operational standards • Own the policy lifecycle and criteria for measuring policy performance • Write policy proposals framing questions, options, tradeoffs, and recommendations for decision-makers and executives • Own policy calibration with operations teams and revise policy based on calibration, escalations, and appeals • Set the boundary between policy judgment and independent operations decisions • Own the policy substance of appeals and feed appeal and overturn data into policy revisions • Serve as the primary policy contact for automation, detection, and ML partners • Translate policy criteria into detection requirements • Partner across Trust & Safety and with Legal, Product, Engineering, and Go To Market • Review potentially sensitive or disturbing material, including violence, exploitation, self-injury, offensive language, images, videos, or text

🎯 Requirements

• 8+ years of policy experience • Substantial ownership of policy in fraud, identity, or transactional risk • Experience authoring or substantially revising policies implemented at scale • Experience managing the full policy lifecycle from problem identification through post-launch monitoring • Experience operationalizing policy and calibrating its application across teams • Experience writing enforcement guidelines, reviewer training materials, and escalation criteria • Ability to write policies that reviewers apply consistently and users understand • Ability to explain policy tradeoffs to Legal and Communications, scope decisions to Product, and enforcement changes to Operations • Preferred: experience in content policy development • Preferred: experience at a fundraising, donations, crowdfunding, or nonprofit-adjacent platform • Preferred: experience translating policy into automated detection requirements and evaluating policy performance using enforcement, appeal, and accuracy data • Ability to review sensitive material, including disturbing or offensive content

🏖️ Benefits

• Competitive pay • Equity • Healthcare benefits • Dental benefits • Vision benefits • Life insurance • 401(k) saving program • Financial assistance for hybrid work • Financial assistance for family planning • Generous parental leave • Flexible time-off policies • Mental health and wellness resources • Learning, development, and recognition programs • Employee resource groups • Volunteering program