Technical Support Engineer I

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoFundMe.org

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded none

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

GoFundMe. org is a registered 501(c)(3) nonprofit organization that operates independently from GoFundMe, Inc and the GoFundMe fundraising platform. It focuses on rapidly raising and distributing funds to assist people and communities in times of crisis, such as natural disasters and social injustices. Since its inception in 2017, GoFundMe. org has raised and distributed over $160 million across more than 150 funds, providing over 15,000 grants to meet urgent needs and support critical social change. The organization collaborates with a wide range of community and corporate partners to drive philanthropic priorities and social impact goals, leveraging GoFundMe, Inc’s technology and resources. GoFundMe. org also accepts various forms of donations, including checks, crypto, donor-advised funds, and wire transfers, to maximize its impact.

📋 Description

• Own a customer or persona’s experience across the platform regarding unexpected behavior • Work with cross-functional partners to triage and prioritize defects • Attend some scrum meetings • Support account management teams on calls as necessary • Create and maintain internal product and technical-process documentation • Communicate effectively with technical and non-technical stakeholders • Troubleshoot cases escalated from TSE I • Coach TSE I on resolution • Communicate continually on escalated cases • Collaborate with teammates to maintain queue health • Write accurate, clear, and detailed JIRA tickets • Document issues, expected results, reproduction steps, API values, errors, screenshots, impact, and scope • Create and complete DBUs to track database work • Introduce new ideas and solutions • Seek knowledge and feedback to develop skills

🎯 Requirements

• 2+ years of experience in technical support engineering • Familiarity with Postman, Jira, observability platforms, APIs, SQL, Github, and Chat AI LLMs • Enterprise customer service experience • Excellent oral and written communication skills • Ability to listen, educate, and empower others • Process-oriented approach to tasks and resourcefulness when processes or answers do not exist • Demonstrated ability to own and drive performance metrics • Adaptability and empathy for delivering experiences to Enterprise clients • Ability to identify trends, investigate anomalies, and present actionable solutions or processes • Confidence to identify and proactively escalate high-impact issues • Critical thinking • Attention to detail • Comfort with a fast-paced office environment and tight deadlines • Strong familiarity with or interest in the nonprofit community is a plus

🏖️ Benefits

• Competitive pay • Comprehensive healthcare benefits • Financial assistance for hybrid work • Financial assistance for family planning • Generous parental leave • Flexible time-off policies • Mental health and wellness resources • Learning, development, and recognition programs • Diversity, equity, and inclusion initiatives • Employee resource groups • Volunteering program